VIPIN VERMA
Cranbrook
Summary
Personable and driven with comprehensive understanding of wireless technology and sales strategies, coupled with strong communication and team collaboration skills. Adept at leveraging product knowledge and customer engagement techniques to optimize sales performance and customer satisfaction. Committed to driving revenue growth and building lasting customer relationships.
Overview
3
3
years of professional experience
Work History
Wireless Sales Supervisor
The Staple Store
03.2025 - Current
- Lead and coach a high-performing sales team to exceed wireless department goals, driving both individual and team success.
- Deliver expert guidance on wireless products and services, ensuring a seamless and personalized customer experience.
- Collaborate with store leadership to align wireless performance with overall business objectives and financial targets.
- Support recruitment, onboarding, and ongoing training of team members to maintain service and sales excellence.
- Generate new business through referrals, outreach, and engagement with local customers and businesses.
- Ensure compliance with asset protection and privacy policies while fostering a collaborative and customer-first culture.
SALES ASSOCIATE
Best Buy Express
09.2023 - 02.2025
- Achieve monthly sales targets for all the metrics.
- Expedite the resolution of customer problems and complaints to maximize satisfaction.
- Processing returned products, exchanges, and service requests, and/or defective products.
- Assist customers with placing orders, customer units, price adjustments, promotion corrections, and invoice searches.
- Helped customers find the phone they are looking for at their budget.
- Continuously improve through feedback
SECURITY SUPERVISOR
ASG SECURITY
06.2022 - 08.2023
- Lead and train security staff to ensure a vigilant and professional team.
- Develop and enforce security procedures for a safe and compliant environment.
- Swiftly respond to security breaches and emergencies, maintaining incident documentation.
- Manage access systems and visitor logs to restrict unauthorized access.
- Ensure adherence to legal requirements and industry regulations in security operations.
- Seek feedback, adapt security measures, and achieve performance targets.
Education
COMPUTER ENGINEER TECHNICIAN -
Northern College
08.2023
SECONDARY EDUCATION - undefined
Punjab School Education Board
03.2020
Skills
- Sales strategy development
- Promotional planning
- API integration
- Team Leadership & Coaching
- Customer Experience & Relationship Building
- Sales Target Achievement
- B2B Lead Generation
- Conflict Resolution & Problem Solving
- Strategic Planning & Execution
- Performance Analysis & Reporting
Timeline
Wireless Sales Supervisor
The Staple Store
03.2025 - Current
SALES ASSOCIATE
Best Buy Express
09.2023 - 02.2025
SECURITY SUPERVISOR
ASG SECURITY
06.2022 - 08.2023
SECONDARY EDUCATION - undefined
Punjab School Education Board
COMPUTER ENGINEER TECHNICIAN -
Northern College
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