Danish Shaun Crasta

• Excelled in sales and administrative functions, consistently achieving top performance in the wireless and technology categories while maintaining detailed sales records and progress documentation for reporting purposes.

• Managed inventory control using enterprise software tools such as AS400 and internal systems for real-time stock and inventory checks, including performing scheduled cycle counts, stock audits, and generating reports to maintain optimal inventory levels and support procurement planning.

• Trained, coached, and mentored over 10 team members, facilitating structured learning, maintaining training logs, and monitoring progress adhering to company policies and protocols and professional development plans.

• Engaged in interdepartmental coordination, proactively interacting with staff from other store departments to ensure operational continuity.

• Analyzed weekly and monthly sales reports, utilizing excel and proprietary systems to identify trends and formulate actionable strategies, leading to a 15% increase in weekly revenue.

Created and maintained scheduling rosters, managed shifts and break periods independently contributing to a 45% increase in operational efficiency.

• Played a pivotal role as a key holder overseeing store opening and closing procedures, managing floor operations, maintaining detailed store logs, and submitting performance summaries to senior management.

• Performed cash management responsibilities, including end of day reconciliation, reporting discrepancies, and ensuring compliance with financial procedures.

• Demonstrated exceptional communication and conflict resolution skills, engaging customers effectively and maintaining a positive work environment.

• Performed complex multitasking combining customer service, staff supervision, administrative reporting, and departmental liaison tasks to ensure store’s operational and performance goals were consistently met

• Assisted in designing a strategy for expanding the company's current Wi-Fi capabilities into more remote locations.
• Prepared detailed reports on system performance and capacity utilization metrics.

• Managed shifts and led kitchen team of over 10 members in a super-fast paced environment to ensure operational excellence, including food preparation & adherence to company policies and standards.
• Oversaw team members, provided coaching, training and development to maintain service quality.
• Executed daily operations: food prep, supervision, cashiering, and maintaining hygiene standards.
• Implemented food safety measures and ensured compliance with regulations.
• Managed shift schedules, delegated tasks, and optimized workflow during peak times.
• Handled cash transactions and maintained financial accuracy and a high work ethic.
• Efficiently resolved customer complaints and operational challenges, increasing satisfaction levels by 75%
• Managed inventory levels and stock replenishment to ensure product availability, reduce waste, and support smooth kitchen operations.

• Led sponsorship sales team, focused on lead generation and client acquisition.
• Collaborated with executives to navigate objections and close deals, fostering client retention.
• Managed CRM software for database maintenance and operational efficiency.
• Motivated sales team to achieve revenue targets consistently.
• Conducted cold calling, emailing, and led successful global client meetings.
• Developed negotiation skills and optimized sales strategies through performance tracking.
• Skilled in record-keeping and preparing reports using MS Office.
• Experienced in streamlining operations and coordinating team activities.