Vinepa Tuaua
Vallejo
Summary
Dynamic customer service professional with over 4 years of experience, recognized for exceptional communication and reliability. A quick learner and team player, I excel in problem resolution and possess strong technical skills. Committed to delivering outstanding service, I thrive in fast-paced environments and consistently exceed customer expectations.
Overview
1
1
Certification
Work History
Customer Service Agent
American Airlines
- check in and gate agents/versatile
- proficient at both systems
- quick learner
- customer service experience 4+ years
- perfect attendance
- extremely reliable
Customer Service Agent
Pacific Aviation (Air India)
SFO
- became a gate lead within 2 months of working
- great team player
- communication skills
- perfect attendance
- learned the system very quickly
- perfect attendance
Front Office Assistant
Boys and Girls Club
- perfect attendance
- Scoreboard/Scorekeeper
- Prepare score sheets for assigned games
- Post and update scoreboard
- Necessary/frequent interactions with Referee to ensure significant aspects
- Keeping track of score, fouls, individual points, etc.
- 6 Year Tenure
Waitress/Hostess
Hanson of Sonoma Distillery
- Greet/Welcome incoming customers
- Received great feedback from customers
- Reliable
- Received great tips from customers and even Co-Workers for work ethic
- Introduced new menu items
- Serve customers in intense environments
- When short staffed, I would be involved in the kitchen creating plates
- 6 Month Tenure
- perfect attendance
Learning Ambassador
Amazon Warehouse
- quick learner
- able to work with diverse new incoming groups
- Received a Learning Ambassador position to teach new incoming learning groups
- Physically capable and reliable
- Can lift over 100 pounds
- Agile and quick on the move
- 1 Year ½ tenure
- perfect attendance
Education
Online student - Business Econ
UC Irvine (UCI)
03-2027
Kindergarten -
Skyline Elementary School
Daly City, CA1- 5 Grade -
Daniel Webster Elementary School
Daly City, CA6- 8 Grade -
Fernando Rivera Intermediate Middle School
9- 12 Grade - Advanced Pre-Calculus, AP Computer Science, AP Environmental Science, AP Government, Calculus, AP English Literature
Sacred Heart Cathedral Preparatory
SF, CASkills
- 4 years customer service skills
- Above and Beyond customer service skills
- Responsible
- Bilingual
- Spanish language familiarity
- Enjoy helping others
- Extremely Hard worker
- Team worker
- Independent worker
- Scorekeeping
- Excellent communication skills
- Determined
- Reliable
- Quick learner
- Computer/Technology
- Physical agility
- Club basketball experience
- Unafraid of challenges
- Intellectually swift
- Encourage others
- Flexible schedule
- Quick typing abilities
- Technology experience
- Customer-friendly
- Data analysis
- Technical writing
- Exemplary work ethic
- Reliability and punctuality
- Outstanding communication skills
- Decision-making
- Problem resolution
- Multitasking and organization
Languages
- English
- Spanish
- Samoan, Fluent
- English, Fluent
- Spanish, Decent familiarity
Leadership Experience
Lead the reading team, Promoted to start prayer for church congregation meetings, Can speak/read in fluent English and Samoan
Certification
Drivers Licence/ clean record
Accomplishments
became a learning ambassador at amazon
Timeline
Customer Service Agent
American Airlines
Customer Service Agent
Pacific Aviation (Air India)
Front Office Assistant
Boys and Girls Club
Waitress/Hostess
Hanson of Sonoma Distillery
Learning Ambassador
Amazon Warehouse
Online student - Business Econ
UC Irvine (UCI)
Kindergarten -
Skyline Elementary School
1- 5 Grade -
Daniel Webster Elementary School
6- 8 Grade -
Fernando Rivera Intermediate Middle School
9- 12 Grade - Advanced Pre-Calculus, AP Computer Science, AP Environmental Science, AP Government, Calculus, AP English Literature
Sacred Heart Cathedral Preparatory