Teresa Mc Naughton
Foots Bay,Canada
Summary
To seek full time employment with a reputable company
Professional with strong background in customer support, excelling in conflict resolution, communication, and problem-solving. Known for fostering collaborative team environment and adapting to changing needs to ensure customer satisfaction. Skilled in handling multiple tasks efficiently, leveraging empathy and active listening to build rapport with clients and team members alike.
Overview
13
13
years of professional experience
Work History
Customer Service Agent
The Shopping Channel
09.2019 - 05.2024
- High Volume of Calls, Fast Pace Environment
- Knowledge of Products
- Work From Home
- Excellent customer service
- Knowledge of Interaction Manager, Citrix and Five9
- Attention to detail
Professional Fundraiser
Inspire Fundraising Solutions
10.2014 - 05.2018
- Outbound and inbound calls
- Fast Paced environment
- Knowledge of all campaigns
- Top Fundraiser every week
- Received multiple awards for customer service
- Weekly goals
- Work from home
Professional Fundraiser
Canadian Cancer Society
05.2015 - 01.2017
- Customer Service
- Knowledge of campaigns
- Compassionate
- Meeting Customers' Needs and Deadlines
- Knowledgeable in Microsoft Office and Excel
- Sales/Accounting/Book Keeping
Tee Time Data Entry
Club Link
04.2011 - 05.2015
- Customer Service
Education
College diploma - Legal Secretary
01.1996
Skills
- Proficient in English
- Customer support expertise
- Two years of transcription experience
- Customer service expertise
- Strong customer support skills
- Service excellence
- Accounting
- Typing
- Salesforce (4 years)
- Administrative experience (2 years)
- Client support specialist
- Order Entry
- Microsoft Excel
- Data Entry
- Customer support (10 years)
- Experienced with Five9 and Citrix
- Closed captioning (2 years)
- Typing (10 years)
- Empathetic and genuine
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Languages
English - Intermediate
Timeline
Customer Service Agent - The Shopping Channel
09.2019 - 05.2024
Professional Fundraiser - Canadian Cancer Society
05.2015 - 01.2017
Professional Fundraiser - Inspire Fundraising Solutions
10.2014 - 05.2018
Tee Time Data Entry - Club Link
04.2011 - 05.2015
Toronto School Of Business - College diploma, Legal Secretary
Awards
Shot Out of The Cannon Award, October 2019, For being prepared and highly energetic on calls, I have received this award every month.