Kush Sharma
North York,ON
Summary
Resume Summary: Customer Service Representative with growth mindset, strong problem-solving abilities, and a commitment to continuous learning. My excellent written and verbal communication skills allow me to communicate effectively with customers and collaborate with cross-functional teams to improve processes and enhance customer experiences.
Overview
5
5
years of professional experience
Work History
Specialty Retail Associate/Customer Service Associate
Hudson Group (YYZ Airport)
Toronto, ON
08.2023 - Current
- Helping clients and engaging with them to provide the best approach.
- Processed payments and handled exchanges, returns and refunds according to company policy.
- Increase sales and sharing the information about the company product features and specifications.
- Handling cash and recording everything as per company's record policies.
- Daily customer face-to-face interaction.
- Effective communication.
- Excellent customer service
- Solving customer queries
- Updated with the company's information
- Daily accounts check
Management Trainee and Insights
Sham Enterprises (Pidilite Industries Ltd.)
07.2019 - 03.2021
- Demonstrated effective communication skills to relay information clearly and professionally.
- Assisted in training new team members on customer service procedures and company policies.
- Sales trends analysis and participated in marketing campaigns incorporated customer surveys.
- Analyzing sales records incorporating financial data of the sales.
- Deployment of solutions for better growth.
- Meetings with senior managers resulted in innovative approach for the growth of the company.
- Led market and consumer research, staying up-to-date with industry trends and identifying areas of opportunity.
- Translated data sets into actionable insights, recommendations, dashboards, and reports for strategy teams and clients.
- Compliance to business processes and continuous improvement.
- Performed functions on CRM software
- Conducted market analysis to identify target customers and competitive advantages
Education
Graduate Certificate - Analytics For Business Decision Making
George Brown College
Toronto, ON12.2022
Graduate Certificate - Project Management
Humber College
Toronto, ON12.2021
Bachelors of Technology - technology: Computer Science
PDM College of Engineering
Delhi-NCR, India07.2019
Training - SAP Training
PDM University
Delhi-NCR,India06.2019
Skills
- Excellent English communication skills, both written and verbal, enabling clear and effective communication with internal business partners and external customers
- Sales expertise
- Customer Relationship building
- Retail/ Management experience
- Proficient in customer service
- Financial Assets Knowledge incorporating wealth management
- Proficient in Microsoft Office applications, including Word, Excel, Powerpoint and Outlook, allowing for efficient data management and documentation
- Strategic decision making
- Investment knowledge include banking
- Collaboration: Effective teamwork and collaboration in a fast-paced environment
- Time Management: Exceptional time management and self-management skills
- Problem execution and solution oriented approach
- Problem-Solving: Analytical and troubleshooting abilities
- Self-Motivation: Ability to work independently or in a team with minimal supervision
- Knowledge of word processing tools and spreadsheets (MS Office Word, Excel etc)
- Working knowledge of office equipment
- Interpersonal skills
- Proficient in English
Accomplishments
- SAP training during bachelors (Sales)
- Capstone Project, Humber College (Project Management)
- Analytics Capstone Project, George Brown College (CFA, Toronto)
Timeline
Specialty Retail Associate/Customer Service Associate
Hudson Group (YYZ Airport)
08.2023 - Current
Management Trainee and Insights
Sham Enterprises (Pidilite Industries Ltd.)
07.2019 - 03.2021
Graduate Certificate - Analytics For Business Decision Making
George Brown College
Graduate Certificate - Project Management
Humber College
Bachelors of Technology - technology: Computer Science
PDM College of Engineering
Training - SAP Training
PDM University
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