Ramata Gamby
Côte-Saint-Luc,QC
Summary
A dedicated leader and highly motivated team player with first-rate customer service skills, attention to detail, immense problem-solving capabilities, impeccable communication and interpersonal skills; along with the desire to consistently exceed customer expectations and meet organizational goals. Authorized to work in the US for any employer.
Overview
10
10
years of professional experience
Work History
Customer Service Agent
CAA-Québec-Montréal, QC
04.2023 - Current
- Work as a Sam and Star agent taking hundred or more calls a day
- Help customers with their membership renewal, and open new membership
- Find the right insurance policy for their vehicle
- Make payment verification
- Help customers if they need help with roadside assistance
- Identify the customer location and the service they need to gather all the information about the vehicle and send all the information to our towing truck.
Event hiring specialist Hr
IBM American airline-Philadelphia, PA
12.2020 - 09.2022
- Human resources host exceptional group hiring events and assist candidates as they complete interviews and comprehensive onboarding processes scheduling for candidates and internal interviews, Comply with background and drug test if candidates are selected
- Check requirements Assist applicants with onboard questions Update the applicant tracking system and other client HR systems as necessary.
Operation processor
Wells Fargo Bank-Philadelphia, PA
02.2018 - 10.2020
- I work at a bank reviewing transactions and foreign checks
- Reviewing deposit processing 500 checks and correspondence a day reject or return Unscannable document to a client, unprocessed credit card
- Prepare the image after deposit and send all details deposit to the customer.
Customer Service Representative
Labor of industry unemployment department - Philadelphia, PA
12.2016 - 01.2018
- Help claimants with our unemployment service tools or information on our website to guide claimants on how to open a benefit
- Help them if they have any questions about eligibility help them if they have any issues with their benefit or potential fraud with their personal information
- If I'm not able to help them with our self-service tools or information on our website I will log off their issue and provide them with a ticket number the ticket number will be then assigned to one of our cute specialists who will address the issue we may also call them or send them an email if we need them to provide more information.
Assistant Operation Manager Intern
MAK Trucking LLC-Philadelphia, PA
08.2014 - 12.2017
- Established operational objectives and work plans and delegated assignments to subordinate managers
- Compiled and drafted load delivery reports each week
- Oversaw the day-to-day processing of payroll for 8 employees, including review of timesheets and computing pay by FLSA
- Supervised invoice processing, purchase orders, expense reports, credit memos, and payment transactions
- Supervised material flow, storage, and global order fulfillment
- Communicated all emergencies, delays due to weather, and carrier schedule changes to customers and supervisors.
Education
Bachelor's - Art and communication
Temple University of Philadelphia
Philadelphia, PA04.2014
Skills
- Business Analysis
- HR Sourcing (4 years)
- Employee Orientation (10 years)
- Workday (9 years)
- PeopleSoft (6 years)
- Talent Acquisition
- Human Resources (6 years)
- Change Management (8 years)
- Recruiting (6 years)
- Analytics (5 years)
- Human Resources Management
- Performance Management (7 years)
- Microsoft SharePoint (10 years)
- Interviewing
- Computer Networking
- Pricing
- Project Management
- Management
- Quality Assurance
- Microsoft Office (10 years)
- Organizational Ability (10 years)
- Individual and Teamwork (10 years)
- Writing skills (10 years)
- Emotional intelligence (10 years)
- Flexible (10 years)
- Sales support (6 years)
- Microsoft Outlook and strong proficiency (10 years)
- Excellent time management skills (10 years)
- Personal Assistant Experience (8 years)
- Customer service (10 years)
- Negotiation& persuasion skills (10 years)
- Public Relations (10 years)
- Administrative scheduling (6 years)
- Data entry (10 years)
- Microsoft teams (8 years)
- Salesforce Marketing Cloud (8 years)
- Empathetic and genuine
- Call center experience
- File Management
- Complaint Handling
- Service-oriented self-starter
- Microsoft Office Suite proficiency
- Call Control
- Live chat support
- Inbound Call Management
- Inbound Customer Service
- Payment Processing
- Database Research
- Billing Inquiries
- Typing Speed
- Needs Assessment
- Exemplary work ethic
- Order Placement
- Shipping and Logistics
- Escalation management
- Returns processing
- Problem-solving abilities
- Data Entry
- Computer Proficiency
- Active Listening
- Microsoft Outlook
- Product Knowledge
- Scheduling
- Client Relations
- Data Collection
- Team Development
- Microsoft Excel
Languages
English
Full Professional
French
Native or Bilingual
Timeline
Customer Service Agent
CAA-Québec-Montréal, QC
04.2023 - Current
Event hiring specialist Hr
IBM American airline-Philadelphia, PA
12.2020 - 09.2022
Operation processor
Wells Fargo Bank-Philadelphia, PA
02.2018 - 10.2020
Customer Service Representative
Labor of industry unemployment department - Philadelphia, PA
12.2016 - 01.2018
Assistant Operation Manager Intern
MAK Trucking LLC-Philadelphia, PA
08.2014 - 12.2017
Bachelor's - Art and communication
Temple University of Philadelphia
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