Vince Nguyen
Buena Park
Summary
Dynamic food service professional with extensive experience in delivering exceptional customer service and fostering team collaboration. Proven ability to thrive in fast-paced environments while maintaining high standards of quality and efficiency. Strong communication and multitasking skills contribute to achieving results and adapting seamlessly to changing demands. Committed to enhancing the overall dining experience through flexibility and a proactive approach to problem-solving.
Overview
4
4
years of professional experience
Work History
Food Runner
Din Tai Fung
11.2024 - Current
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Collaborated with the managers and kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
- Provided exceptional customer service by attentively listening to guests'' concerns and addressing them accordingly.
- Improved customer satisfaction by promptly delivering food orders to tables.
Lead Valet Attendant
Brand Enhance
07.2022 - 11.2024
- Established positive guest relationships through consistent delivery of excellent customer service.
- Supervised valet operations, ensuring efficient vehicle management and guest satisfaction.
- Trained and mentored new staff on company protocols and customer service standards.
- Assisted in the training of new team members, ensuring consistent service quality across all attendants.
- Reduced wait times for guests with effective communication and coordination among valet team members.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Ensured proper care of guest vehicles by adhering to strict driving guidelines and utilizing safety equipment when necessary.
Ice Cream Server
Somi Somi
08.2021 - 08.2022
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Prepared ice cream orders quickly while adhering to proper food safety guidelines.
- Handled cash transactions accurately, promoting trust between the business and its customers.
Education
Bachelor of Arts - Business Administration And Management
California State University, Fullerton
Fullerton, CA01-2027
Associate of Arts - Business Administration And Management
Orange Coast College
Costa Mesa, CA11-2025
Westminster High
Westminster, CA06-2022
Skills
- Efficient knowledge retention
- Quick learner
- Strong work ethic
- Time management
- Effective team collaboration
- Consistent work performance
- Proficient time management
- Proficient in stress management
- Cash handling
- Problem solving
- Guest engagement
- Exceptional customer service
Timeline
Food Runner
Din Tai Fung
11.2024 - Current
Lead Valet Attendant
Brand Enhance
07.2022 - 11.2024
Ice Cream Server
Somi Somi
08.2021 - 08.2022
Westminster High
Bachelor of Arts - Business Administration And Management
California State University, Fullerton
Associate of Arts - Business Administration And Management
Orange Coast College