Sophie Recinos
Delano,CA
Summary
Dynamic and detail-oriented professional with a strong background in customer service and administrative support at The Geo Group Inc. Proven ability to enhance operational efficiency and foster team collaboration. Skilled in Kronos software and committed to delivering exceptional service while maintaining a warm and welcoming attitude.
Overview
5
5
years of professional experience
Work History
Food Service Clerk
The Geo Group Inc.
09.2023 - Current
- Collaborated with department heads to streamline communication across various teams and projects.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Increased office efficiency by maintaining accurate filing systems and streamlining administrative processes.
- Managed incoming calls and correspondence professionally, ensuring timely responses to clients and colleagues alike.
- Maintained an organized and clean office environment to boost staff productivity and overall morale.
- Upheld strict confidentiality standards when handling sensitive client or company information in both digital formats or hard-copy documents.
- Handled incoming business and client requests for information.
- Input data into spreadsheets and databases.
- Cross-trained in multiple administrative departments (I.E maintenance and security clerical work)
- Work with the maintenance team to close out facility work orders.
- Create pick lists for kitchen operation and staff.
- Work with various vendors to complete multiple ongoing projects around our facility.
- Assisted in preparation of reports for audit purposes.
Customer Service Supervisor
Floor and Decor
07.2021 - 09.2023
- Developed schedules to optimize staff coverage during peak hours.
- Trained new team members on customer service protocols and company policies.
- Supervised daily operations to ensure high-quality customer service delivery.
- Resolved customer complaints efficiently to enhance satisfaction and retention.
- Monitored team performance, providing feedback to improve service standards.
- Promoted positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to staff for seamless customer support.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
Warehouse Packer
Amazon
Bakersfield, CA
10.2020 - 06.2021
- Packaged and labeled products following safety and quality standards.
- Operated packing machinery to ensure timely production flow.
- Organized inventory for efficient retrieval and shipping processes.
- Maintained cleanliness and orderliness of work area to support safety protocols.
- Assisted in quality control by inspecting items before packaging.
- Adapted quickly to changing priorities while managing multiple tasks efficiently.
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Operated tape machines, scales and label printers to package items correctly.
- Successfully met daily packing quotas while remaining focused on quality control measures throughout each shift.
- Organized items on racks, shelves and bins to maintain established order.
Education
High School Diploma -
Ridgeview High School
Bakersfield06-2020
Skills
- Excellent customer service
- Dedicated work ethic
- Organizational growth
- Proficient in managing multiple tasks
- Detail-oriented approach
- Warm and welcoming attitude
- Efficient knowledge retention
- Kronos software proficiency
- Adaco software proficiency
- Facility Dude program
- Proficient in cash transactions
- Food safety certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Food Service Clerk
The Geo Group Inc.
09.2023 - Current
Customer Service Supervisor
Floor and Decor
07.2021 - 09.2023
Warehouse Packer
Amazon
10.2020 - 06.2021
High School Diploma -
Ridgeview High School
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