Vince Nguyen
Buena Park
Summary
Dynamic and versatile professional with a strong background in both restaurant and hospitality environments. Experienced in delivering exceptional customer service, managing fast-paced operations, and creating welcoming atmospheres for guests. Proven ability to excel under pressure while maintaining a positive attitude and ensuring guest satisfaction. Developed strong organizational and communication skills through restaurant work, and honed a detail-oriented and customer-focused mindset in valet services. Quick learner and team player, dedicated to providing outstanding service and enhancing guest experiences.
Overview
3
3
years of professional experience
Work History
Food Runner
Din Tai Fung
11.2024 - Current
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Collaborated with the managers and kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
- Provided exceptional customer service by attentively listening to guests'' concerns and addressing them accordingly.
- Improved customer satisfaction by promptly delivering food orders to tables.
Valet Attendant
Brand Enhance
07.2023 - 10.2024
- Established positive guest relationships through consistent delivery of excellent customer service.
- Assisted in the training of new team members, ensuring consistent service quality across all attendants.
- Welcomed arriving guests and explained car retrieval procedures.
- Reduced wait times for guests with effective communication and coordination among valet team members.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Ensured proper care of guest vehicles by adhering to strict driving guidelines and utilizing safety equipment when necessary.
- Collaborated with hotel front desk staff to ensure seamless arrival and departure experiences for guests.
Ice Cream Server
Somi Somi
08.2022 - 08.2023
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Prepared ice cream orders quickly while adhering to proper food safety guidelines.
- Handled cash transactions accurately, promoting trust between the business and its customers.
Education
Associate of Science - Computer Science
Orange Coast College
Costa Mesa, CA01-2026
Westminster High
Westminster, CA06-2022
Skills
- Efficient knowledge retention
- Effective team collaboration
- Consistent work performance
- Proficient time management
- Proficient in stress management
- Cash handling
- Problem solving
- Guest engagement
- Exceptional customer service
Timeline
Food Runner
Din Tai Fung
11.2024 - Current
Valet Attendant
Brand Enhance
07.2023 - 10.2024
Ice Cream Server
Somi Somi
08.2022 - 08.2023
Associate of Science - Computer Science
Orange Coast College
Westminster High
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