Summary
Overview
Work History
Skills
Certification
Accomplishments
Work Availability
Affiliations
Software
Languages
Interests
Websites
Education
Timeline
Receptionist
Vidhya Ravindranath

Vidhya Ravindranath

QA Analyst
Toronto,ON

Summary

Creative, savvy and accomplished with a total of 4+ years of IT Quality Assurance experience working with TCS Limited, an Indian multinational information technology company with focus on IT Software Testing and Quality Assurance.
• Collaborated with International clients like Verizon and A.C Nielsen to execute deliverables in Market Research and Telecome domains.
• Experience includes working on multiple projects as Functional and Automation tester following Agile and waterfall methodologies with experience working on various facets of software test methodologies implementing Smoke, Functional, Regression and Multi browser tests in Manual and Automation capacity and testing business logic across layers by utilizing test automation frameworks.

Overview

7
7
years of professional experience
1
1

JPMorgan Chase & Co. - Agile Job Simulation from Forage

1
1
Certificate

Work History

QA Analyst

Tata Consultancy Services
Chennai, Tamilnadu
02.2018 - 02.2021
  • Execute manual and automated test cases (functional, UI, Regression, UAT testing).
  • Created automated test scripts using Selenium WebDriver and JAVA by preparing Test Plan.
  • Used TestNG annotations such as groups, parameters, and Data Providers to aggregate test cases, test methods, and test suits for regression.
  • Executed SQL queries to verify the data updates to various tables Responsible for scripting the test cases and managed the framework dependency jars using Maven.
  • Coordinated with Dev teams and implemented root cause on files to trace the errors and logged the defects using JIRA tool.
  • Executed regression test cases across different browsers based on the coverage percentage suggested by clients.
  • Used Postman, manually validate the status code, body massage, content type, and header for the Rest API.

Incident Management Analyst

Tata Consultancy Services
Chennai, Tamilnadu
01.2014 - 01.2018
  • Managed an average of 50+ helpdesk tickets daily, reducing resolution times through efficient troubleshooting and prioritization.
  • Implemented new ticket tracking protocols, reduced ticket backlog by 20% and improved team response time.
  • Resolved most first-level support issues within a 24-hour timeline resulting in an improvement in customer satisfaction ratings.

Skills

Problem-Solving

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Certification

JPMorgan Chase & Co. - Agile Job Simulation from Forage

Accomplishments

I led the implementation of FMEA (Failure Modes and Effects Analysis) for my team, which helped identify potential failure points in our processes. By analyzing failure modes and their impacts, I was able to recommend and implement improvements that enhanced product quality. As a result, we reduced defects by 20% and increased customer satisfaction. This proactive approach also allowed us to prioritize testing efforts, leading to more efficient use of resources and improved team productivity.

Implemented tracking repository for team, which reduced the wait time for clarification and increased the productive by 15%.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations

  • ISTQB - In progress

Software

Java

Selenium

Functional Testing

SQL

PostMan

JIRA

Languages

English
Upper intermediate (B2)
Tamil
Bilingual or Proficient (C2)
Marathi
Bilingual or Proficient (C2)
Telugu
Intermediate (B1)

Interests

YOGA

Cooking

Movies

Education

Bachelor of Science - Computer Science

Madras University
Chennai, India

Timeline

JPMorgan Chase & Co. - Agile Job Simulation from Forage

09-2024

QA Analyst

Tata Consultancy Services
02.2018 - 02.2021

Incident Management Analyst

Tata Consultancy Services
01.2014 - 01.2018

Bachelor of Science - Computer Science

Madras University
Vidhya RavindranathQA Analyst