Victoria Mummery
Guelph,ON
Summary
Graduate student with a solid foundation in technical and leadership skills, ready to apply academic knowledge in a professional environment. Proven track record of managing complex tasks efficiently while prioritizing and meeting deadlines under pressure. Strong analytical abilities combined with effective communication skills enhance team collaboration and project success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Roots Canada
Guelph, ON
07.2023 - 09.2025
- Oversaw daily store operations, enhancing customer service, managing inventory, and optimizing staff scheduling.
- Trained and mentored new team members on customer service excellence.
- Resolved customer inquiries and issues to uphold satisfaction levels.
- Facilitated team meetings to align on sales goals and analyze performance metrics.
- Implemented visual merchandising strategies to enhance product visibility and attract customer interest.
- Ensured compliance with company policies across all operational areas.
- Managed daily cash handling procedures, reconciling discrepancies efficiently.
Team Lead/Key Holder
Roots Canada
Guelph, ON
08.2018 - 07.2023
- Engaged with customers daily to identify needs, assist with inquiries, and gather feedback for operational improvements.
- Delegated daily tasks to team members to optimize group productivity.
- Resolved employee issues and conflicts while providing constructive input, feedback, and coaching.
- Analyzed sales reports to monitor performance and identify trends.
- Maintained inventory by counting stock-on-hand and reconciling discrepancies.
Shift Manager
Eclipse
Brantford, ON
04.2018 - 09.2018
- Trained employees and coached staff to streamline operations.
- Provided coaching and reinforced standards to foster superior performance from crew members and others throughout the organization.
- Positioned skilled staff in key areas to enhance department productivity.
- Resolved customer complaints by listening actively and providing timely solutions.
Manager
Harbor Pizza
Port Dover, ON
01.2013 - 09.2017
- Recruited qualified candidates to fill open positions.
- Assigned tasks to associates based on skill levels, enhancing team effectiveness.
- Monitored compliance with Ontario restaurant cleanliness standards to maintain operational quality.
- Conducted inventory counts to evaluate inventory integrity against target accuracy and track variances.
Education
Bachelor of Arts - Psychology
University of Guelph
Guelph, ON12-2026
Skills
- Project management
- Organizational skills
- Team building and leadership
- Strategic planning
- Fluent in Microsoft Office
- HR policies
- Reliable and trustworthy
Certification
• First Aid & CPR Certification (June 2025)
extracurriculars
- Competitive Swimmer (2007-2022)
- Psychology Society, University of Guelph (2021 - present)
Timeline
Assistant Store Manager
Roots Canada
07.2023 - 09.2025
Team Lead/Key Holder
Roots Canada
08.2018 - 07.2023
Shift Manager
Eclipse
04.2018 - 09.2018
Manager
Harbor Pizza
01.2013 - 09.2017
Bachelor of Arts - Psychology
University of Guelph