Victoria Gutierrez
Chino Hills
Summary
Professional in credit and collections with focus on improving company statistics. Proven track record in reducing overdue accounts while maintaining positive client relationships. Reliable team collaborator who adapts to dynamic environments and prioritizes achieving results. Exceptional interpersonal and problem-solving skills; effectively mediates disputes.
Overview
4
4
years of professional experience
Work History
Credit & Collections Specialist
R.S. Hughes Company
08.2023 - Current
- Collaborates with cross-functional teams to resolve billing discrepancies efficiently.
- Establishes strong relationships with customers to reconcile overdue accounts.
- Conducts detailed account reviews to identify potential risks.
- Evaluates credit applications, credit reports, credit terms, credit limits & references.
- Facilitates improved communication between the sales team and other departments to ensure a cohesive approach to business growth.
- Offers coaching, training, and support to staff members.
- Collaborates effectively with sales teams and managers.
- Can learn, adapt, and work effectively within different database technologies, systems, and approaches.
Inside Sales Representative
R.S. Hughes Company
08.2022 - 08.2023
- Developed and maintained strong customer relationship to increase sales and provide comfortability and reliability in partnership.
- Successfully managed customer inquiries regarding products, prices, and availability while assisting walk-ins and designated accounts.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and providing solutions.
- Negotiated prices and terms of sales.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Developed and maintained strong working relationships with professionals within an assigned territory.
Assistant Coach
Mt. San Antonio College, Ruby Rojas Oly
08.2021 - 05.2022
- Coordinated practice schedules ensuring optimal use of training facilities and resources.
- Assisted head coach in evaluating player performance, identifying areas for improvement, and providing constructive feedback to ensure continuous growth.
- Mentored athletes on sportsmanship, leadership skills, and maintaining a strong work ethic both on and off the field.
- Organized team-building activities to foster great camaraderie amongst players, leading to improved on-field success.
- Led drills and practice sessions to refine team tactics and individual skills.
Education
Bachelor of Arts - Communication Studies
San Jose State University
San Jose, CA05-2021
Associate of Arts - Kinesiology
Mt. San Antonio College
Walnut, CA05-2019
Skills
- Goal oriented
- Problem-solving abilities
- Clear communication
- Organizational skills
- Professional ethics
- Active listening
- Sales experience
- Call center experience
- Proficiency in [software]
- Credit and collections
Timeline
Credit & Collections Specialist
R.S. Hughes Company
08.2023 - Current
Inside Sales Representative
R.S. Hughes Company
08.2022 - 08.2023
Assistant Coach
Mt. San Antonio College, Ruby Rojas Oly
08.2021 - 05.2022
Bachelor of Arts - Communication Studies
San Jose State University
Associate of Arts - Kinesiology
Mt. San Antonio College
Awards
Dean’s List – MSAC – Walnut, CA | 2018, 2019.
All-American – MTSAC – Walnut, CA | 2019.
CCCAA Champs – MTSAC – Walnut, CA | 2018, 2019.
Scholar Athlete – SJSU – San Jose, CA | 2019, 2020, 2021.
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