MD RASHEDUZZAMAN
Summary
Experienced accounts receivable and collections specialist with a strong emphasis on exceptional customer service, organization, accuracy, and professionalism. Possessing over 9 years of experience in managing accounts receivables and collectibles within a professional services environment, particularly in a law firm setting. Demonstrated effective leadership and a proven track record of achieving objectives.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Credit & Collections Specialist
Osler, Hoskin & Harcourt LLP
06.2022 - 09.2024
- Investigate, analyze, reconcile, and collect accounts receivable, generally by telephone or email, in accordance with terms of sale and company policies.
- Maintain notes and records concerning collection calls and activities for each account.
- Responsible for all communications in professional and confidential manner using sound judgement, tact, and previous experience to provide excellent collection outcome while maintaining superior ongoing relations with Firm's client.
- Build working relationships with internal departments (i.e., Billing Department), along with Partners and Legal Assistants to investigate and resolve client disputes in timely manner to ensure satisfactory resolution for all parties involved.
- Work with Manager of Accounts Receivable for all delinquent situations that requires escalation, even third-party collections, or legal action.
- Obtain approval for all special terms, outside of Firm's normal terms of repayment, that may arise from time to time.
- Supply written and verbal credit references to parties requesting information where applicable.
- Review of daily payments from clients to ensure accuracy and that they are in accordance with Firm's procedures/policies.
- Review of unapplied client payments to research, follow up and to ensure that they are applied correctly according to client's remittances.
- Credit card payment processing where applicable.
- Perform other duties related to Collections, Credit, and A/R as assigned.
- Perform any other Ad Hoc duties as assigned by Manager of Accounts Receivable.
- Called customers by telephone to collect past due invoices, verify accuracy of charges or to correct account errors.
- Used wide variety of financial analysis tools to examine customers for potential risk via liquidity, leverage ratios and forecasting trends.
Credit & Collections Specialist
Compugen Inc
12.2017 - 05.2022
- Business to Business (Inbound & Outbound), Make Collection calls by phone on assigned account portfolio; follow up with email as necessary.
- Adhere to established collection call process protocol.
- Provide copies of invoices and statements to customers as requested.
- Gain understanding of payment terms per customer contract & review with customer as needed.
- Review and release all orders including credit card orders.
- Follow approval and document requirements as outlined in internal Credit limit Requirements process, if credit increase is required.
- Take all incoming payments calls and to facilitate processing by accounting team.
- Log client's credit card payment information into JDE.
- Conduct daily review of Unapplied payments Log customer disputed invoices into AR Invoice Discrepancy Log & review daily to follow the escalation process.
- Review credit applications for terms and credit limits.
- Reconcile Accounts when required.
- Called customers by telephone to collect past due invoices, verify accuracy of charges or to correct account errors.
- Used wide variety of financial analysis tools to examine customers for potential risk via liquidity, leverage ratios and forecasting trends.
Accounts Receivable Clerk
Collection Group of Canada Inc
06.2017 - 12.2017
- Business to Business (Inbound & Outbound) (Yellow Pages Outsource), Reviewing open accounts for collection efforts.
- Making outbound collection calls in professional manner while keeping and improving customer relations.
- Resolves client-billing problems and rescues accounts receivable delinquency, applying good customer service in timely manner.
- Collect customer payments in accordance with payment due dates.
- Provide timely follow up on payment arrangements.
- Identify issues attributing to account delinquency and discuss them with team leader.
- Mail/E-mail correspondence to customer to customers to encourage payment of delinquent accounts.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Credit & Collection Officer - Business & Consumer (Inbound & Outbound) (Bank of America Outsource).
Credit & Collection Officer - Business & Consumer
Gatestone & Co. Inc
03.2015 - 05.2017
- Calculated billing estimates and analyzed credit and usage history to determine economic solutions to pricing issues and service adjustments.
- Analyzed financial history to right-size customer programs based on actual usage, achieving 95% customer retention rate.
- Minimized average handles time through effective account research and analysis to quickly identify issues and solutions while building client rapport.
- Exceeded quality, average handle time, and compliance targets and received numerous commendations from clients on providing exceptional services.
- Negotiated creative solutions with customers threatening to go with another provider, retaining business and increasing sales through plan and pricing adjustments.
- Developed ability to extract information early in conversation and make firm offer to minimize time spent on phone.
- Liaised with accounts receivable to formulate payment plans for delinquent accounts, analyzed issues on case-by-case basis to find creative solutions.
- Processed debtor payments and updated accounts to reflect new balance.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
Restaurant Waiter
Gautama Restaurant
01.2012 - 02.2015
- Bussed and reset tables to keep dining room and work areas clean.
- Answered customers' questions, recommended items, and recorded order information.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Explained menu items and suggested appropriate options for food allergy concerns.
Office Administration Clerk
AlarmForce Industries Inc
05.2008 - 12.2011
- Maintain inventory of office supplies, order supplies as required and arrange for servicing of office equipment.
- Established and maintained standard office procedures to achieve demanding targets.
- Photocopy and collate documents for distribution, mailing and filling.
- Sort and file documents according to established filling system, locate and retrieve documents from files as requested and maintain records of field and removed materials.
- Process incoming and outgoing mail, manually or electronically & Provided reception coverage daily by meeting with customers, handling complaints and verifying client information.
Education
Advanced Diploma – Graduate - Operations Management
Centennial School of Business And Technology
Toronto, ON, Canada04.2010
Skills
- Microsoft certified professional MS office suite (MS word, MS excel, MS power point, MS access)
- Goals and Performance
- Credit and Collections
- Communications Strategies
- Payment Acceptance
- Credit Application Review
- Team Oriented
- Client Support
- Microsoft Office
- Returns and Refunds
- Credit and Debt Card Processing
- Organizational Skills
- Administrative Support
- Collections
- Goal-Oriented
- Collection strategies
- Skip Tracing
- Credit analysis
Certification
Trained on Microsoft project management professional with centennial college's project controlling and scheduling course, in Sep 2009 Certified loss prevention specialist from Ontario Security Training Dec 2009
Affiliations
Awarded VOC (Voice of the Customer, Bank of America) of the month for achieving VOC (voice of the customer) score 78.57% from Gatestone & Co. Inc, ON Aug 2016
Languages
English
Full Professional
Software
Aderant
Blackline
JD Edwards EnterpriseOne, ERP
PowerBI
SAP
Timeline
Credit & Collections Specialist
Osler, Hoskin & Harcourt LLP
06.2022 - 09.2024
Credit & Collections Specialist
Compugen Inc
12.2017 - 05.2022
Accounts Receivable Clerk
Collection Group of Canada Inc
06.2017 - 12.2017
Credit & Collection Officer - Business & Consumer
Gatestone & Co. Inc
03.2015 - 05.2017
Restaurant Waiter
Gautama Restaurant
01.2012 - 02.2015
Office Administration Clerk
AlarmForce Industries Inc
05.2008 - 12.2011
Advanced Diploma – Graduate - Operations Management
Centennial School of Business And Technology
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