Sally Hart

Credit & Collections Specialist

Cox Automotive

01.2003 - 12.2023

Collaborated with sales teams to ensure proper credit evaluation, contributing to a reduction in bad debt write offs
Processed payments and applied to customer balances.
Assisted legal counsel in preparing documentation for litigation proceedings involving delinquent accounts when necessary.
Contributed to improved cash flow by promptly addressing overdue accounts with effective negotiation skills and payment arrangements.
Developed comprehensive reports on collection activities, enabling management to make informed decisions regarding credit policies and procedures.
Facilitated cross-department collaboration to address and resolve complex billing issues that contributed to delayed collections efforts.
Improved cash flow for the company through timely collection of outstanding receivables and efficient management of credit terms.
Trained new team members on scripts, company services, and collection strategies.
Reviewed files to select delinquent accounts for collection efforts.
Called customers by telephone to collect past due invoices, verify accuracy of charges or to correct account errors.
Increased overall effectiveness of the collections team by providing ongoing coaching, training, and support to staff members.
Enhanced customer relations by providing professional assistance in resolving billing disputes and negotiating payment plans.
Created a systematic approach to monitoring and updating account status, resulting in more accurate reporting and the ability to quickly respond to changes.
Initiated process improvements that led to decreased manual labor hours spent on repetitive tasks, boosting overall team productivity levels.
Maintained high volume of calls and met demands of busy and productive group.
Counseled debtors on payment options and arranged installment agreements.