Victor Rodriguez Muñoz
Vancouver,CA
Summary
A results-driven and multilingual professional with a strong background in international relations, public administration, and tourism development. Experienced in coordinating with government agencies, international organizations, and private sectors to promote sustainable tourism and economic growth. Skilled in cross-cultural communication, project management, and diplomatic relations, having worked with organizations such as the Consulate General of Mexico and the Gobierno Regional de Arequipa. Demonstrated ability to lead teams, develop strategic initiatives, and manage operations to improve efficiency and drive revenue growth. Passionate about contributing to the global tourism community and committed to promoting responsible, sustainable, and accessible tourism practices.
Overview
3
3
years of professional experience
1
1
Certification
Work History
SAWP Intern
Consulate General of Mexico in Vancouver
08.2024 - 12.2024
- Assisted coordinating consular services for over 100 Mexican nationals, facilitating communication between citizens and Canadian government agencies, such as Immigration, Refugees and Citizenship Canada (IRCC) and Canada Border Services Agency (CBSA).
- Supported cross-border coordination between CBSA and U.S. Border Patrol, addressing immigration and migration issues at Seattle-Vancouver border, ensuring timely resolutions.
- Managed official communications with Mexico City, utilizing consular tools such as consular telephone system and diplomatic pouch to exchange over 100 critical documents securely.
- Processed and streamlined critical documents, including Presumptive and Death Certificates, improving procedural efficiency by 20% and ensuring strict adherence to consular protocols.
- Played key role in Seasonal Agricultural Workers Program (SAWP), liaising with government agencies, agricultural companies, and managing participation of almost 3,700 workers this semester, contributing to program’s effectiveness with over 36,000 workers in system.
- Facilitated meetings between Mexican government representatives and Canadian authorities to address immigration and consular matters, reinforcing bilateral relations.
- Provided empathetic support to Mexican nationals in complex asylum cases, guiding them through resources and legal processes to achieve positive outcomes for 15+ individuals.
- Contributed to improvement of consular response systems and document management in sensitive cases.
Sales Director
Viaggio Hospitality Group
08.2022 - 02.2023
- Developed and executed sales strategies, resulting in 14% revenue increase over seven months, driving company growth and market presence.
- Led and mentored diverse sales team, fostering results-driven environment to meet and exceed targets through effective leadership, motivation, and performance management.
- Managed and grew key accounts across multiple properties, including Uva Wine & Cocktail Bar, Red Card Sports Bar + Eatery, and Moda Hotel, aligning sales efforts with broader business and tourism objectives.
- Collaborated with cross-functional teams to identify market trends, competitor strategies, and customer preferences, implementing initiatives to increase customer engagement and satisfaction.
- Introduced innovative ideas to enhance customer experience, adding vegetarian, halal, and kosher options to menu, catering to wider demographic and promoting inclusivity in tourism hospitality.
- Optimized operational systems, improving speed and efficiency, reducing costs in key areas, ensuring smooth, sustainable business operations.
- Maintained regular communication with government agencies such as Health Canada and Canadian Food Inspection Agency (CFIA), ensuring compliance with safety and health regulations.
- Obtained Serving It Right certification, actively encouraging colleagues to do same, ensuring staff adherence to responsible service practices and enhancing guest experience.
Student Intern
Gobierno Regional De Arequipa
01.2022 - 03.2022
- Contributed to regional development initiatives, collaborating with 5+ government agencies on tourism promotion, boosting cultural and heritage tourism in Arequipa.
- Assisted in managing and coordinating 3 projects related to the conservation and promotion of Arequipa’s UNESCO World Heritage-listed Centro Histórico in partnership with UNESCO.
- Supported integration of sustainable tourism practices into 2 local development plans, emphasizing preservation of cultural heritage while promoting tourism growth.
- Coordinated intergovernmental communication between Ministerio de Turismo de Perú and 4+ local agencies, focusing on initiatives to attract 10,000+ domestic and international visitors.
- Conducted research on regional tourism trends, identifying 5 key opportunities for tourism development while ensuring responsible, eco-friendly practices.
- Participated in planning and execution of 4+ local events to attract 1,500+ tourists, strengthening community-tourism sector connections.
- Supported efforts to enhance public awareness of economic, social, and environmental benefits of sustainable tourism, contributing to region’s 5-year tourism strategy.
- Drafted 10+ reports, presentations, and policy recommendations on tourism development, collaborating with local authorities to advocate for sustainable tourism growth.
Education
Bachelor of Arts - International Studies
Simon Fraser University
Vancouver, BC04-2025
High School Diploma -
International Baccalaureate
Arequipa, Peru12-2020
High School Diploma -
Colegio Anglo Americano Prescott
Arequipa, Peru12-2020
Skills
- Coordinated with government agencies and international organizations, including Consulate General of Mexico, to facilitate communication and diplomatic relations
- Proficient in engaging with people from diverse backgrounds, gained through professional experiences with international stakeholders and managing tourism initiatives in Peru
- Knowledge of sustainable tourism practices, demonstrated through academic focus on economic and environmental issues and involvement in promoting tourism in Arequipa, in collaboration with Ministry of Tourism
- Managed projects from start to finish at Viaggio Hospitality Group, coordinating sales strategies and leading a team to achieve business objectives
- Fluent in Spanish and English, able to communicate effectively with diverse international stakeholders
Accomplishments
- Collaborated with Government and International Organizations
Worked with the Ministry of Tourism in Peru and UNESCO to develop initiatives promoting tourism to Arequipa, while ensuring the preservation of the city's UNESCO World Heritage site status, fostering sustainable tourism practices. - Leadership in Sales and Revenue Growth
Led sales strategy at Viaggio Hospitality Group, achieving a 14% increase in revenue over seven months by optimizing sales processes and improving team performance across three major venues, including Uva Wine & Cocktail Bar and Red Card Sports Bar + Eatery. - Implemented Sustainable Practices in Hospitality
Introduced vegetarian, halal, and kosher options to restaurant menus at Viaggio Hospitality Group, aligning with growing customer demand for inclusive dining options and promoting sustainability in the hospitality sector. - Policy Development and Program Management
Assisted in the development of tourism-related policies at the Gobierno Regional de Arequipa, collaborating with local and international agencies to improve the region's tourism infrastructure and economic growth.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Limited Working
Portuguese
Limited Working
Certification
Google Analytics Individual Qualification (GAIQ)
ServSafe Food Handler Certification
Serving It Right Certification
Timeline
SAWP Intern
Consulate General of Mexico in Vancouver
08.2024 - 12.2024
Sales Director
Viaggio Hospitality Group
08.2022 - 02.2023
Student Intern
Gobierno Regional De Arequipa
01.2022 - 03.2022
Google Analytics Individual Qualification (GAIQ)
ServSafe Food Handler Certification
Serving It Right Certification
Bachelor of Arts - International Studies
Simon Fraser University
High School Diploma -
International Baccalaureate
High School Diploma -
Colegio Anglo Americano Prescott
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