Wanida Harrison
Vancouver
Summary
Highly experienced in customer service with proven track record of delivering precise interpretations and translations between English and Thai. In-depth understanding of cultural nuances to effectively bridge communication. Dedicated to accuracy and reliability. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
28
28
years of professional experience
Work History
Consular Assistant
Royal Thai Consulate-General Vancouver
10.2023 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Supporting the document legalization, input data into databases and responding to queries regarding consular services
- Supporting the document legalization of hiring Thai workers in Canada
- Improved case management efficiency with thorough documentation and consistent follow-up on pending applications.
Customer Service Specialist
London Drugs
08.2019 - Current
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Managed high call volume while maintaining a courteous and professional demeanor.
Registered Nurse
Ministry of Public Health of Thailand
04.1997 - 06.2013
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Evaluated healthcare needs, goals for treatment and available resources of each patient and connected to optimal providers and care
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
Education
High School Diploma -
Vancouver School Board Adult
Vancouver, BC01-2024
Graduate Certificate - Dental Receptionist
Vancouver
08.2022
Diploma - Business Administration
ISSofBC Language & Career College
02.2022
Bachelor of Science - Registered Nurse - Occupational Health Nursing
College of Nursing Chiang Mai
03.1997
Skills
- Consular services knowledge
- Verbal and written communication
- Problem Resolution
- Teamwork and Collaboration
- Time Management
- Multitasking
- Translation proficiency
- Fluent in Thai and English
Timeline
Consular Assistant
Royal Thai Consulate-General Vancouver
10.2023 - Current
Customer Service Specialist
London Drugs
08.2019 - Current
Registered Nurse
Ministry of Public Health of Thailand
04.1997 - 06.2013
Graduate Certificate - Dental Receptionist
Vancouver
Diploma - Business Administration
ISSofBC Language & Career College
Bachelor of Science - Registered Nurse - Occupational Health Nursing
College of Nursing Chiang Mai
High School Diploma -
Vancouver School Board Adult
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