Rubi Jimenez
Niagara Falls,ON
Summary
Dynamic consular professional with extensive experience at the General Mexican Consulate in Raleigh, adept in multilingual communication and conflict resolution. Successfully managed human remains shipment programs and enhanced services for Mexican citizens abroad. Proven ability in fraud detection and budgeting, fostering interagency cooperation and delivering exceptional customer service.
Experienced with consular procedures and administrative support. Utilizes problem-solving abilities and communication skills to address Mexican citizen needs efficiently. Track record of delivering high-quality service while maintaining confidentiality and accuracy in documentation.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Consular Assistant
General Mexican Consulate in Raleigh
09.2013 - 12.2024
- Manage the Mexican government's human remains shipment program, searching for the best suppliers and processing applications from families seeking financial assistance under this program.
- Issuance of transit visas for shipping human remains to Mexico.
- Liaised with other government agencies when required, facilitating interagency cooperation on complex cases or issues related to consular affairs.
- Assisted in crisis situations involving Mexican citizens abroad, coordinating with local authorities and emergency contacts as necessary.
- Handled passport renewals, issuing new passports promptly while verifying all necessary supporting documents were provided accurately by applicants.
- Managed a high volume of confidential information, safeguarding applicant data against potential breaches or misuse.
- Enhanced consulate services for Mexican citizens abroad by providing accurate information and timely assistance.
- Provided guidance to Mexican citizens in need of legal advice, consular services such as notarizing documents or registering births abroad.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Administrative Assistant
General Mexican Consulate in Dallas
06.2010 - 12.2012
- Coordinated office supply inventory management.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Assisted in paying personal payroll.
- Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
Ocean Import Coordinator
Mitsui O.S.K. Lines
11.2006 - 05.2010
- Maintained a strong understanding of Incoterms and their application, ensuring proper use in all ocean import transactions.
- Kept abreast of industry trends and regulatory changes, incorporating best practices into daily operations as needed.
- Improved shipment visibility by implementing advanced tracking systems for real-time monitoring of cargo movement.
- Provided exceptional customer service, addressing inquiries promptly and resolving issues effectively.
- Enhanced customer satisfaction with timely and accurate shipment tracking updates.
- Confirmed accurate freight duties and bills of lading for shipments by collaborating with customs brokers.
- Coordinated with shipping and transport companies on behalf of clients.
Education
MBA - Marketting
TecMilenio University
Mexico City08-2013
Bachelor of Science - International Commerce
ITESM
Mexico City12-2005
Skills
- Consular Services
- Multilingual communication
- Conflict resolution techniques
- Fraud detection capabilities
- International relations
- Problem-solving
- Customer service
- Budgeting and finance
- Teamwork and collaboration
Languages
Spanish
Native or Bilingual
English
Professional Working
French
Elementary
Certification
- Consular Attention to Human Trafficking victims Diploma
- Consular Protection Diploma
Timeline
Consular Assistant
General Mexican Consulate in Raleigh
09.2013 - 12.2024
Administrative Assistant
General Mexican Consulate in Dallas
06.2010 - 12.2012
Ocean Import Coordinator
Mitsui O.S.K. Lines
11.2006 - 05.2010
MBA - Marketting
TecMilenio University
Bachelor of Science - International Commerce
ITESM
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