Vic Agasucci
Niagara Falls,ON
Summary
Adept at enhancing team performance and ensuring regulatory compliance, my tenure in the gaming industry highlighted my expertise in complex problem-solving and team leadership. Leveraging verbal and written communication skills, I significantly improved operational efficiency and security measures, demonstrating a results-driven approach to overcoming challenges and advancing organizational objectives.
Overview
26
26
years of professional experience
Work History
Transit Operator
Niagara Region Transit
01.2022 - Current
- Contributes to a positive work environment by fostering teamwork among fellow Transit Operators and support staff.
- Improves passenger satisfaction by providing timely and efficient transit services.
- Assists passengers with disabilities, ensuring a comfortable and accessible travel experience.
- Follows all local traffic laws while operating various types of public transportation vehicles.
Owner/Operator
Magical Birthday
11.2011 - 03.2023
- Owned and operated registered and bonded entertainment business.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Trained and motivated employees to perform daily business functions.
Security Supervisor
Elements Casino Mohawk
01.2021 - 01.2022
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Provided ongoing training for staff members on key aspects of physical security principles, such as access control systems or situational awareness techniques during routine operations.
Table Games Supervisor/Trainer Coordinator
Elements Casino Mohawk
06.2018 - 03.2020
- Oversaw area games to maintain security and compliance.
- Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
- Contributed to a positive work environment by promoting teamwork, celebrating team successes, and providing support to colleagues as needed.
- Ensured compliance with gaming regulations through vigilant supervision of dealer actions on the floor.
- Provided ongoing coaching to dealers for continuous improvement of skills and knowledge of game rules.
Disc Jockey/Owner/Operator
Niagara Sound
07.2015 - 03.2020
- Engaged guests at special events by playing fun, lively songs and encouraging dancing.
- Communicated closely with clients to determine music styles best suited for weddings, stag n does or other events.
- Participated in community events and fundraisers.
Surveillance Operator/Dual Shift Manager
Niagara Fallsview Casino Resort
06.2002 - 06.2018
- Ensured compliance with gaming regulations by consistently monitoring operations and reporting any discrepancies observed.
- Enhanced teamwork within the department by sharing knowledge and expertise with fellow Surveillance Operators during shift handovers or briefings.
- Optimized surveillance coverage by actively participating in the planning and installation of new equipment.
- Contributed to risk assessment initiatives by providing valuable insights based on observations made during daily surveillance routines.
- Researched cheating methods and advantage play systems to quickly identify illegal activity.
Security Officer
Casino Niagara
01.1999 - 06.2002
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Checked and verified photo identification prior to granting facility access.
Education
Law & Security Administration
Mohawk College
Hamilton, ONSkills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
Timeline
Transit Operator
Niagara Region Transit
01.2022 - Current
Security Supervisor
Elements Casino Mohawk
01.2021 - 01.2022
Table Games Supervisor/Trainer Coordinator
Elements Casino Mohawk
06.2018 - 03.2020
Disc Jockey/Owner/Operator
Niagara Sound
07.2015 - 03.2020
Owner/Operator
Magical Birthday
11.2011 - 03.2023
Surveillance Operator/Dual Shift Manager
Niagara Fallsview Casino Resort
06.2002 - 06.2018
Security Officer
Casino Niagara
01.1999 - 06.2002
Law & Security Administration
Mohawk College
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