Jashan Boparai

• Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
• Followed company policies and procedures and maintained compliance with standards.
• Strong verbal communications skills, including listening skills and the ability to communicate with a wide variety of diverse people in a face-to-face environment as well as with Transit Operations staff via two-way radio.
• Sound judgment, high stress tolerance, and problem-solving skills.

• Conducted frequent security audits to identify potential problems related to physical security, staff safety, and asset protection.

• Recorded incident reports with detailed accounts of occurrences.

• Oversaw team of security officers and managed scheduling and performance evaluations.

• Monitored alarm systems and CCTV footage to enable prompt attention and response.

• Developed and implemented strategies to prevent and respond to security incidents.

• Greeting clients when entering or leaving establishment.
• Responding to residents after hours inquiries.
• Assisting residents during fires and break in situations.
• Performing physical security duties such as CCTV surveillance, patrolling buildings and conducting perimeter checks.
• Helping residents getting access to building by verifying in system during key lost situation.

• Answered customer telephone calls promptly and appropriately handled needs.
• Handled cash and credit transactions.
• Used internal software to process reservations, check-ins and check-outs.
• Maintained clean and organized front desk areas to uphold polished company image.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Took reservations over phone, in person, and via computer for guests and provided confirmation information.

• Worked at Emergency shelter (In from the cold)
• Trained new security officers
• Assisting staff during violent situations.
• Assisting staff with regular unit checks and temperate checks.
• Controlling access to building with help of online lenal system
• Responding to alarms of different tiers
• Performing Badge, alarm, key audits each day
• Monitoring CCTV for any suspicious activities.

• Warned persons of rule infractions or violations and evicted violators from premises
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Wrote reports outlining incidents such as theft, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions
• Monitored and authorized entrance and departure of employees, visitors and other persons.

• Handled customer inquiries, answered questions, and resolved problems in timely manner
• Managed transactions with customers using cash registers
• Issued receipts, refunds, change or tickets

• Worked at Hockey games at Enmax Center Lethbridge.
• Able to work with others as team to accomplish singular goal
• Ability to check access passes, protect property and maintain order
• Protected entrances by scanning individuals and bags via manual, wand or x-ray machinery
• Called police during emergency situations, administering first aid and CPR until arrival

• Scanned goods and collected payments
• Greeting customers when entering or leaving establishment
• Answered customers questions and got manager if answer doesn't solved issue.