Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Inderdeep Kaur

Toronto,Canada

Summary

Experienced, safety-conscious transit and technical operations professional with over five years of combined experience in public support and customer service. Currently serving as a Transit Operator with the Toronto Transit Commission, skilled in bus operations, route management, and adherence to operating protocols. Adept at navigating high-pressure environments, having previously managed urgent service disruptions. Proven ability to multitask, communicate effectively, and lead informally, with a strong foundation in regulatory compliance, accessibility standards, and equity principles. Brings a calm, solutions-focused approach to both frontline and behind-the-scenes operational challenges.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Transit Operator

Toronto Transit Commission (TTC)
Toronto, ON
02.2022 - Current
  • Performed pre-trip inspections on vehicles, ensuring that all safety equipment was in proper working order.
  • Responded to customer inquiries regarding routes, schedules, and transfers.
  • Quickly assess and respond to service-impacting situations, such as delays, detours, emergencies, and mechanical issues, by making decisions under pressure.
  • Attended regular training sessions related to new policies, procedures, updates in technology, and knowledge of the ATU Local 113 Collective Agreement, TTC operating policies, and government regulations to maintain compliance in all aspects of the role.
  • Uphold equity, diversity, and accessibility standards in all interactions with customers and employees, applying the Ontario Human Rights Code, and TTC accessibility directives.
  • Documented incidents occurring during shifts including but not limited to accidents, delays, passenger complaints.
  • Provide informal guidance and peer support to new operators, or during route-specific service issues, helping maintain service integrity and operator safety.

Technical Support Representative

Rogers Communications
Toronto, ON
01.2019 - 01.2022
  • Monitored high-volume service call queues and managed real-time incident responses, including technical outages, urgent escalations, and customer-impacting disruptions.
  • Worked in coordination with multiple internal teams, technical support, dispatch, and service field staff, and supervisors to resolve critical incidents, communicate updates, and restore normal operations.
  • Coordinated with internal departments, such as field technicians, dispatch, and backend support, to ensure the efficient resolution of service impacting issues.
  • Assessed the urgency and nature of each case, prioritized response actions, and deployed solutions effectively in a fast-paced, control-style environment.
  • Resolved escalated technical issues while maintaining professionalism and empathy, using effective de-escalation techniques to manage customer frustration, and diffuse conflict.
  • Managed multiple systems and platforms simultaneously while handling calls, demonstrating strong multitasking and time management skills in a high-pressure environment.

Technician – Advanced (VMS)

Bell Canada
Toronto, ON
08.2018 - 12.2019
  • Monitored and maintained real-time video management systems (VMS), ensuring optimal performance and minimal service interruptions through proactive troubleshooting.
  • Diagnosed and resolved technical failures (hardware, software, network) swiftly, coordinating with field teams to implement solutions, and restore functionality.
  • Trained and mentored junior technicians on system protocols, troubleshooting techniques, and safety procedures.
  • Maintained accurate records of service calls in a database system.
  • Replaced defective components or parts as needed.

Education

Advanced Diploma - Computer Systems Technology – Networking

Centennial College of Applied Arts And Technology
Scarborough
01.2018

Bachelor of Technology - Computer Engineering

Punjabi University
India
01.2016

Skills

  • Time-sensitive decision-making
  • Leadership and team supervision
  • Safety compliance and incident reporting
  • Training and mentoring
  • Time-sensitive decision-making
  • Leadership and team supervision
  • Safety compliance and incident reporting
  • Training and mentoring

Certification

  • Class CZ Driver’s License
  • TTC Transit Operator Certification
  • WHMIS (Workplace Hazardous Materials Information System)
  • First Aid & CPR Level C
  • Conflict Resolution & De-escalation Training
  • Accessibility for Ontario's with Disabilities Act (AODA) Compliance Training

Timeline

Transit Operator

Toronto Transit Commission (TTC)
02.2022 - Current

Technical Support Representative

Rogers Communications
01.2019 - 01.2022

Technician – Advanced (VMS)

Bell Canada
08.2018 - 12.2019

Advanced Diploma - Computer Systems Technology – Networking

Centennial College of Applied Arts And Technology

Bachelor of Technology - Computer Engineering

Punjabi University

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Inderdeep Kaur