Veronica Reyes
Beaumont,CA
Summary
Highly experienced and client-focused leader with 24 years in financial services, including Retail Bank, Credit Cards, CRS, Wealth, and Business Banking. Proven ability to break down silos, collaborate effectively in cross-functional teams, and proactively analyze data to deliver solutions and eliminate risk. Demonstrated ethical initiative, sound judgment, and strong analytical and organizational skills, capable of working independently and building sustainable processes. Experienced in the execution of MRAs, consent orders, and exams, particularly within immature environments. Proven ability to implement efficient new hire processes and achieve FTE results.
Overview
23
23
years of professional experience
Work History
Business Risk and Control Officer
Citi Bank (U.S. Personal Bank)
06.2023 - Current
- Developed a common business process, standard controls, and inhouse workflow tool that allowed for a 95% pass rate.
- Lead tactical approach in reduction of control fails to meet our goals and provide framework to track areas for improvement
- Directly contributed to closing Unfair, Deceptive, or Abusive Acts or Practices (UDAAP) MRA, Consent Order, and Flood Disaster Protection Act MRA by providing 100% pass rate during sustainability period.
VP Business Optimization Analyst
Citi Bank (U.S. Personal Bank)
03.2021 - 06.2023
- Ownership in all things headcount and direct budget, managed all request, recruitment monitoring/tracking, vendor spend, analysis on and incremental asks.
- Designed and implemented, "Day One" onboarding model which contributed to the employees’ success and established a keen sense of support.
- Co-lead and PM on Investment planning; an initiative to ensure funding for various programs within various lines for business for each fiscal year.
- Ensuring the delivery of on time reporting for FTE for global employees to ensure budget requirements.
- Oversaw vendor relationships; partnering with procurement, sourcing, and finance. Manage BAO aspect of the relationship within team. BAO activities have yielded 100% compliance green scorecard. Successfully oversaw the offboarding of MuSigma in Q1.
Compliance Business Control Senior Analyst
Citi Bank (U.S. Personal Bank)
06.2017 - 03.2021
- Performed the execution of quality control oversight for Sales Surveillance within various lines of business.
- Conducted workshops within various lines of business to redefine, redesign and recommend automation within the Sales Practice processes.
- Introduced collaborative approach across various line of business to produce standardized automation to reduce manual data mining
- Gathered Voice of the Employee (VOE) findings and Co-Lead initiatives to increase positive results
- Performed analysis in AML across Retail Bank in high risk states.
Branch Manager
Citi Bank (U.S. Personal Bank)
06.2007 - 06.2017
- Responsible for effective management of branch staff, lending operation and profitability of the branch.
- Developed new business and expanded existing customer relationship. Made and serviced a variety of loans and maintained a high-quality loan portfolio to minimize loss to the bank.
- Responsible for all profit and loss activities of the branch, managing the branch staff and insured compliance with bank policies and procedures.
- Performed oversight activities in AML to insure proper KYC for new and existing accounts.
Business Banker
Citi Bank (U.S. Personal Bank)
06.2006 - 06.2007
Personal Banker
Citi Bank (U.S. Personal Bank)
06.2005 - 06.2006
Customer Service Representative
Citi Bank (U.S. Personal Bank)
06.2002 - 06.2005
Education
Business Administration
California State Polytechnic University
Pomona, CABusiness Administration
University of La Verne
La Verne, CASkills
- Computer Skills software: Proficiency in Microsoft Word, Excel, Appian and Power Point, PEGA, IMPACT, PTS
Timeline
Business Risk and Control Officer
Citi Bank (U.S. Personal Bank)
06.2023 - Current
VP Business Optimization Analyst
Citi Bank (U.S. Personal Bank)
03.2021 - 06.2023
Compliance Business Control Senior Analyst
Citi Bank (U.S. Personal Bank)
06.2017 - 03.2021
Branch Manager
Citi Bank (U.S. Personal Bank)
06.2007 - 06.2017
Business Banker
Citi Bank (U.S. Personal Bank)
06.2006 - 06.2007
Personal Banker
Citi Bank (U.S. Personal Bank)
06.2005 - 06.2006
Customer Service Representative
Citi Bank (U.S. Personal Bank)
06.2002 - 06.2005
Business Administration
California State Polytechnic University
Business Administration
University of La Verne
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