Anjelika Falanai

• Oversaw team of security officers and managed scheduling and performance evaluations.
• Analyzed and investigated incidents alongside functional management and security supervisors.
• Recorded incident reports with detailed accounts of occurrences.
• Screened vendors and contractors before granting access to restricted areas within mall.
• Plans, directs, reviews, and evaluates the work of staff and prepare performance evaluations. Hires staff, recommends and implements disciplinary actions.
  
• Interacting with patients, visitors, and staff in a professional manner, addressing concerns and providing assistance.
  
• Reviews actions taken by subordinates to ensure that staff performs their job within the law and according to regulations.
  
• Handles customer and staff complaints.
  
• Participating in emergency drills, coordinating evacuation procedures, and ensuring staff are prepared for crisis situations.
  
• Ensures that department policy and procedures are followed; provides input in the development of new policies and procedures; assists with training.
  
• Ensures proper staffing to minimize overtime and to best protect the hospital, patients, visitors and staff.
  
• Maintains accurate records and completes reports in a timely manner.
  
• Responds promptly to time-sensitive incidents by driving either a personal or county vehicle to remote or distant locations as required, ensuring timely resolution and support based on the nature and urgency of the situation.
  
• Provides vacation and temporary relief as required.
  
• Under direction, supervise security functions for the Arrowhead Regional Medical Center; supervise positions involved in a variety of security functions to prevent fire, theft, vandalism, illegal entry, and ensuring the personal safety of employees, customers, patients and visitors; perform related duties as required.

• Patrol the interior and exterior areas of a facility. Escort visitors and staff. Perform crowd control; enforce no smoking policy. Respond to and investigate reports on thefts, trips/falls, and missing patients. Coordinate response to incoming helicopter traffic; control elevators for incoming trauma cases.
• Respond to emergency situations involving bomb threats, civil disturbances, code blue calls in a medical setting, disasters, hostage situations, panic alarms, utility failure or weapons. Function as liaison with law enforcement and assist with command center operations.
• Operate a security communications center which includes monitoring and controlling surveillance camera television screens; answer intercom and telephones; respond to and prioritize requests for security and dispatch security staff.
• Monitor an automated security door access system. Lock and unlock doors at established times and by remote access according to policy; respond to door alarms. Modify and delete security access parameters on employee identification cards according to policy; generate reports on security access violations.
• Monitor fire and smoke alarm system; contact the fire department and inform maintenance support staff; initiate evacuation/isolation procedures; function as a liaison with the fire department and assist with command center operations.
• Respond to infant abduction alarm system; report such incidents to administration and contact law enforcement if necessary.
• Monitor facility maintenance system; ensure maintenance support staff is aware of alarm situations; may contact vendors to correct malfunctions.
• Maintain records and reports; log security event information and write reports manually or using an automated report-writing application.
• Assist medical staff with restraining patients, and transporting behavioral health or deceased patients.
• May work at an information desk to cover breaks, lunches, weekends, and holidays.
• Respond promptly to time-sensitive incidents by driving either a personal or county vehicle to remote or distant locations as required, ensuring timely resolution and support based on the nature and urgency of the situation.
• Provide vacation and temporary relief as required.

In addition to the above duties, the Security Officer II performs the following:
Assign and review the work of Security Officers on an assigned shift; train staff and provide input into the hiring, disciplinary and work performance evaluation process.

Plans, directs, reviews, and evaluates the work of staff and prepare performance evaluations. Hires staff, recommends and implements disciplinary actions.

Reviews actions taken by subordinates to ensure that staff performs their job within the law and according to regulations.

Handles customer and staff complaints.

Ensures that department policy and procedures are followed; provides input in the development of new policies and procedures; assists with training.

Ensures proper staffing to minimize overtime and to best protect the hospital, patients, visitors and staff.

Maintains accurate records and completes reports in a timely manner.

Responds promptly to time-sensitive incidents by driving either a personal or county vehicle to remote or distant locations as required, ensuring timely resolution and support based on the nature and urgency of the situation.

Provides vacation and temporary relief as required.

Under direction, supervise security functions for the Arrowhead Regional Medical Center; supervise positions involved in a variety of security functions to prevent fire, theft, vandalism, illegal entry, and ensuring the personal safety of employees, customers, patients and visitors; perform related duties as required.

• Patrol the interior and exterior areas of a facility. Escort visitors and staff. Perform crowd control; enforce no smoking policy. Respond to and investigate reports on thefts, trips/falls, and missing patients. Coordinate response to incoming helicopter traffic; control elevators for incoming trauma cases.
• Respond to emergency situations involving bomb threats, civil disturbances, code blue calls in a medical setting, disasters, hostage situations, panic alarms, utility failure or weapons. Function as liaison with law enforcement and assist with command center operations.
  
• Operate a security communications center which includes monitoring and controlling surveillance camera television screens; answer intercom and telephones; respond to and prioritize requests for security and dispatch security staff.
• Monitor an automated security door access system. Lock and unlock doors at established times and by remote access according to policy; respond to door alarms. Modify and delete security access parameters on employee identification cards according to policy; generate reports on security access violations.
• Monitor fire and smoke alarm system; contact fire department and inform maintenance support staff; initiate evacuation/isolation procedures; function as liaison with the fire department and assist with command center operations.
• Respond to infant abduction alarm system; report such incidents to administration and contact law enforcement if necessary.
• Monitor facility maintenance system; ensure maintenance support staff is aware of alarm situations; may contact vendors to correct malfunctions.
• Maintain records and reports; log security event information and write reports manually or by utilizing an automated report writing application.
• Assist medical staff with restraining patients, and transporting behavioral health or deceased patients.
• May work at an information desk to cover breaks, lunches, weekends and holidays.
• Responds promptly to time-sensitive incidents by driving either a personal or county vehicle to remote or distant locations as required, ensuring timely resolution and support based on the nature and urgency of the situation.
• Provide vacation and temporary relief as required.

• Supervises guarding operations and drives to multiple sites in company assigned vehicle
• Performs inspections and ensures that post orders are being followed by staff
• Coaches and trains personnel
• Carries out administrative procedures as required by branch
• Responds to incidents/emergencies and may provide service coverage as needed

• Retail/Warehouse security personnel
• Surveillance Monitoring
• Access Control
• Emergency Preparedness
• Site Specific training

• Cashier/Team Lead
• Auction assistant
• Forklift operator