Veerpal Kaur
Oakville,ON
Summary
Experienced with overseeing food service operations, ensuring high quality and compliance with health standards. Utilizes strong leadership and staff management skills to maintain efficient and cohesive team performance. Knowledge of inventory control, customer service, and operational efficiency strategies.
Overview
7
7
years of professional experience
Work History
Food Service Supervisor
A&W
08.2022 - Current
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Closely monitored food safety procedures ensuring consistent adherence to HACCP guidelines, preventing foodborne illnesses.
Crew Member
A&W Dhanoa Group
04.2022 - 08.2022
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
- Stocked shelves to organize aisles in assigned department.
- Cleaned and maintained all areas of restaurant to promote clean image.
Administrative Assistant
Dugs Immigration
01.2020 - 12.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
English Trainer
English Helpline
05.2019 - 01.2020
- Introduced interactive activities to encourage group participation, enhancing each student''s ability to communicate effectively in English.
- Maximized student retention by creating engaging lesson plans that catered to various learning styles and preferences.
- Improved student comprehension by utilizing diverse teaching methods and engaging lesson plans.
- Nurtured a positive learning environment by establishing clear expectations and fostering open communication among students.
Project Supervisor
Kapoor Constructions
08.2017 - 02.2019
- Monitored project progress to ensure adherence to timelines and budget constraints.
- Achieved stakeholder satisfaction with effective communication and regular project updates.
- Developed comprehensive project plans for on-time delivery of project objectives.
- Facilitated team meetings, fostering collaboration and ensuring alignment on project goals.
Education
Post-Graduate Certificate - Supply Chain Management
Canadore College At Stanford
Mississauga, ON04-2022
Post-Graduate Certificate - Project Management
Fleming College
Peterborough, None08-2020
Master of Science - Physics
Dev Samaj College For Women
Ferozepur City, India05-2017
Bachelor of Science - Non-Medical
Dev Samaj College For Women
Ferozepur City04-2015
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Time management
- File organization
- Critical thinking
- Active listening
- Relationship building
- Conflict resolution
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Food Service Supervisor
A&W
08.2022 - Current
Crew Member
A&W Dhanoa Group
04.2022 - 08.2022
Administrative Assistant
Dugs Immigration
01.2020 - 12.2020
English Trainer
English Helpline
05.2019 - 01.2020
Project Supervisor
Kapoor Constructions
08.2017 - 02.2019
Post-Graduate Certificate - Supply Chain Management
Canadore College At Stanford
Post-Graduate Certificate - Project Management
Fleming College
Master of Science - Physics
Dev Samaj College For Women
Bachelor of Science - Non-Medical
Dev Samaj College For Women
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