Vartika Bhatia
SURREY,CA
Summary
Pursuing a full-time role that challenges me while utilizing interpersonal skills, time management, and problem-solving. Eager to contribute to team success and grow professionally with a positive, learning-focused attitude.
Overview
3
3
years of professional experience
Work History
Shift Supervisor
Johnny and Jaks Restaurant
09.2021 - Current
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations. Also completed store opening and closing procedures.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Helped store management meet standards of service and quality in daily operations.
Sales Associate
Ralph Lauren
04.2023 - 07.2023
- Engaged with customers to build rapport and loyalty. Boosted customer satisfaction levels through exceptional service by providing solutions promplty.
- Provided positive first impressions to welcome existing, new, and potential customers and met sales target
Customer Service Administrator
Harry Rosen
11.2022 - 01.2023
- Nurtured long-term client relationships through consistently delivering exceptional service experiences that exceed expectations. Dealt with upwards of 10 clients per day
- Updated customer service database with new information, address changes and contact details.
Education
Associate of Arts - Psychology
Kwantlen Polytechnic University
Richmond, BC05.2024
Skills
- POS System Operation
- Medical Terminology
- Patient Counseling
- Inventory control and record keeping
- Document Management
- Search Engine Optimization
- MS Office
- Crisis Assessment, Critical thinking
- Attention to Detail
- Compassionate
- Emergency response training (First aid level 1, Naloxone)
- Trilingual (English, Hindi, Punjabi)
Community Service
COVID Relief Force (Social Media Relief Team)
Founding Member
- Co-founded and actively participated in a team focused on COVID-19 relief.
- Developed a nationwide database of medical resources, including oxygen cylinders, ventilators, and hospital beds.
- Offered 24/7 support to individuals seeking healthcare services, connecting them with essential resources.
Timeline
Sales Associate
Ralph Lauren
04.2023 - 07.2023
Customer Service Administrator
Harry Rosen
11.2022 - 01.2023
Shift Supervisor
Johnny and Jaks Restaurant
09.2021 - Current
Associate of Arts - Psychology
Kwantlen Polytechnic University
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