Soniksha Soniksha
Surrey
Summary
Experienced with team leadership, ensuring smooth operations and high productivity. Utilizes effective conflict resolution and strategic planning to maintain positive work environment. Track record of enhancing team performance and maintaining operational efficiency.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
Starbucks
12.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Team Member
Tim Hortons
07.2024 - 01.2025
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Worked different stations to provide optimal coverage and meet production goals.
Restaurant Server
Boston Pizza
10.2024 - 12.2024
- Cultivated warm relationships with customers.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Restaurant Supervisor
Jmk Mahal Restaurant
01.2023 - 06.2024
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
Team Member
Tim Hortons
07.2022 - 06.2023
Store Representative
Seven eleven
01.2021 - 10.2021
- Enhanced customer satisfaction by providing exceptional service and addressing inquiries promptly.
- Contributed to inventory management, conducting regular stock checks and ensuring accurate records.
Brand Associate
Old Navy
09.2020 - 12.2020
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Executed signage and markdown processes to meet productivity and pricing standards.
- Processed cashier transactions quickly and accurately, driving brand loyalty programs.
Education
Diploma - Business Management
KWANTLEN POLYTECHNIC UNIVERSITY
05.2022
Skills
- Creativity
- Problem Solving Attitude
- Team Play
- Improvisation
- Do & Learn Attitude
- Opportunity Seeker
- Customer service
- Communication
- POS System
- MS Office
- Hospitality and Customer service
- C language
- Team Leading
Technical Abilities
- POS System
- Fluent in English, Punjabi and Hindi
- MS Office
- Hospitality and Customer service
- C++ language
- Team Leading
Timeline
Shift Supervisor
Starbucks
12.2024 - Current
Restaurant Server
Boston Pizza
10.2024 - 12.2024
Team Member
Tim Hortons
07.2024 - 01.2025
Restaurant Supervisor
Jmk Mahal Restaurant
01.2023 - 06.2024
Team Member
Tim Hortons
07.2022 - 06.2023
Store Representative
Seven eleven
01.2021 - 10.2021
Brand Associate
Old Navy
09.2020 - 12.2020
Diploma - Business Management
KWANTLEN POLYTECHNIC UNIVERSITY
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