Vanshika Madhok
Mississauga,ON
Summary
Achieved a significant boost in Skechers Canada's revenue to $3M, leveraging expert promotional planning and exceptional client relationship management. Demonstrated analytical decision-making and effective team coordination across roles, from technical support at IBM and Kyndryl to leadership in retail management. Excelled in workforce skill enhancement and sales strategy formulation, ensuring peak performance and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Skechers Canada
10.2022 - Current
- Boosted store revenue to $3 million through strategic sales initiatives, exceptional customer service and effective team leadership.
- Facilitated successful onboarding processes, equipping newcomers with essential skills.
- Evaluated sales reports and KPIs to pinpoint growth opportunities and enhance team performance.
- Oversaw daily store operations, ensuring smooth functionality in areas such as stock replenishment, visual merchandising, and loss prevention. Managed inventory levels to minimize shrinkage and improve efficiency.
- Applied strong observation skills to recognize subtle customer cues and provided appropriate responses to meet their needs.
- Expanded product knowledge to effectively address customer questions and provide accurate information.
Technical Support Associate
Kyndryl
09.2021 - 12.2021
- Successfully transitioned from IBM to Kyndryl while maintaining consistent functionality
- Offered comprehensive technical support to business clients, including proficient problem identification, resolution, and timely escalation when necessary
- Demonstrated proactive management of high severity and priority incidents, diligently guiding them from identification to successful resolution
Technical Support Associate
IBM (International Business MACHINES)
07.2020 - 09.2021
- Provided comprehensive technical support to business clients, demonstrating strong problem determination skills and effectively resolving issues
- Managed high severity and priority incidents in a proactive manner, ensuring prompt identification and resolution
- Effectively assisted customers through various communication channels, including online helpdesk system, telephone, and remote support tools, diagnosing and resolving technical issues related to PC operating systems, applications, network, servers, and peripherals
- Resolved and tracked incidents in accordance with established IT Service Desk procedures, ensuring seamless operations of network, servers, PC operating systems, applications, and peripherals
- Performed security administration functions, managing user access, data access, and remote access to maintain a secure IT environment
Education
PGDM - International Business Management
Lambton College
Mississauga, Canada09-2024
Degree - BCOM(Hons)
Graphic Era Deemed To Be University
Dehradun01.2020
Diploma - DELF A1
French Language
01.2019
Certificate - Business Management
Hochschule Fulda University of Applied Sciences
Germany01.2019
Certificate - German Language
Hochschule Fulda University of Applied Sciences
Germany01.2019
Skills
- Promotional planning
- Recruitment Expertise
- Workforce Skill Enhancement
- Delegation and Supervision
- Client Relationship Management
- Analytical Decision-Making Expertise
- Goal Development and Attainment
- Sales Strategy Formulation
- Key Performance Indicator Analysis
- Effective Team Coordination
Accomplishments
- Been consistently ranked among the top 10 sellers nationwide for Skechers in Canada.
- Been consistently ranked among the top 10 commission earners nationwide for Skechers in Canada.
Languages
- Hindi
- English
- Punjabi
- French (A1)
Timeline
Assistant Store Manager
Skechers Canada
10.2022 - Current
Technical Support Associate
Kyndryl
09.2021 - 12.2021
Technical Support Associate
IBM (International Business MACHINES)
07.2020 - 09.2021
PGDM - International Business Management
Lambton College
Degree - BCOM(Hons)
Graphic Era Deemed To Be University
Diploma - DELF A1
French Language
Certificate - Business Management
Hochschule Fulda University of Applied Sciences
Certificate - German Language
Hochschule Fulda University of Applied Sciences
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