VANNESA VILLAJOS
Edmonton,AB
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
7
7
years of professional experience
Work History
Server
Moxie's Grill & Bar Restaurant
Edmonton, AB
06.2022 - Current
- Informed customers of daily specials and signature menu items.
- Provided exceptional service to high volume of daily customers.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Hostess
Moxie’s Grill & Bar Restaurant
Edmonton
12.2021 - 06.2023
- Monitored seating area and checked restrooms regularly to keep spotless
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Pharmacy Assistant
Shoppers Drug Mart Pharmacy
Edmonton, AB
03.2021 - 12.2022
- Counted and labeled prescriptions with correct item and quantity
- Communicated instructions to patients or caregivers about proper use and storage of drugs
- Interpreted and processed medication orders under supervision of pharmacist
- Worked with insurance companies to process claims, resolve problems and obtain payments
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions and refill instructions
Team Member
Tim Hortons
Edmonton, AB
03.2021 - 03.2022
- Contributed to team success by completing jobs quickly and accurately
- Maintained productive, efficient approach to all tasks
- Prepared and cooked food orders for customers by noting customizations and portion sizes
- Provided excellent customer service by greeting customers and meeting quality expectations.
Swing Shift Manager
McDonald's
Edmonton, AB
02.2019 - 02.2021
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty
- Set schedules for 15 staffs by planning and designating shifts and hours
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank
- Responded quickly to any emergency situations occurring during the swing shift.
Hostess/Busser
Moxie’s Grill Bar & Restaurant
Edmonton
10.2016 - 03.2019
- Assigned patrons to tables suitable for needs and restaurant section rotation
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times
- Reset used tables within prescribed timeframes to expedite turnover and increase available dining room space
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests
Education
Diploma - Pharmacy Assistant
CDI COLLEGE INC
05.2021
High School Diploma -
Archbishop O'Leary
06.2019
Skills
- PRO-SERVE
- POS Operation
- Liquor, Wine, and Food Service
- Policies and procedures
- Communication Skills
- Quality Assurance and Control
- Food safety measures
- High-quality customer service
- Documentation and reporting
- Problem solving
- Organization
- Health Watch
- Microsoft Office
- Excel
Timeline
Server
Moxie's Grill & Bar Restaurant
06.2022 - Current
Hostess
Moxie’s Grill & Bar Restaurant
12.2021 - 06.2023
Pharmacy Assistant
Shoppers Drug Mart Pharmacy
03.2021 - 12.2022
Team Member
Tim Hortons
03.2021 - 03.2022
Swing Shift Manager
McDonald's
02.2019 - 02.2021
Hostess/Busser
Moxie’s Grill Bar & Restaurant
10.2016 - 03.2019
Diploma - Pharmacy Assistant
CDI COLLEGE INC
High School Diploma -
Archbishop O'Leary
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