Raelene Sanders
Edmonton,Alberta
Summary
Honest and hardworking, people person seeking full-time employment in this service industry.
Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.
Overview
16
16
years of professional experience
Work History
Manager and Server
Earls
08.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Service Manager
The Rec Room (Cineplex inc.)
01.2017 - 01.2021
- In this position I managed and scheduled over 100 employees in our busy seasons. Completed inventory and making sure business targets are made weekly. Made sure steps of service were being followed in all departments from bar to kitchen and the gaming area. I have completed many courses such as food safety, coaching for results, project management essential, goal setting and development planning, discipline training, understanding bias and business productivity.
- Supervisor: Ron Kauffman GM
Head waitress
Parkallen restaurant
01.2011 - 01.2016
- In this position I organized sections, rotation, schedules, served tables at five-star level, designed all deserts, made own drinks, took all reservations, and dealt with all large parties.
- Supervisor: Joe Rustom
Assistant Manager
Lawblaws Inc.
01.2009 - 01.2010
- In this position I was in charge of all receiving, ordering, schedules, assigning tasks with the right time management, opening and closing the store.
- Supervisor: Laura Heart
Education
High school - undefined
Vimy Ridge Academy
Skills
- Take pride in a job well done
- First aid training
- Great time management skills
- Works well with others
- Proficient at organizational skills
- Excellent customer service
- Pro-serve
- Team leadership
- Customer service
- Decision-making
Languages
English
Full Professional
Timeline
Manager and Server
Earls
08.2023 - Current
Service Manager
The Rec Room (Cineplex inc.)
01.2017 - 01.2021
Head waitress
Parkallen restaurant
01.2011 - 01.2016
Assistant Manager
Lawblaws Inc.
01.2009 - 01.2010
High school - undefined
Vimy Ridge Academy
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