Hailey Bonnell
Edmonton,AB
Summary
Reliable and able to quickly learn and master new concepts and skills. Passionate about helping customers and creating satisfying experiences. Exceptional communication skills will listen and find new ways to problem solve. always will try and find a way to make anyone smile with my bright bubbly personality.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Liquor Store Associate/ Store Floater
L’OCA Quality Market
06.2024 - Current
- Resolved customer concerns or complaints promptly, ensuring repeat business and positive word-of-mouth referrals.
- Verified age identification for alcohol purchases to comply with legal regulations and prevent underage sales.
- Conducted regular price checks to maintain competitive pricing and drive revenue growth.
- Supported management in maintaining accurate financial records through daily cash drawer reconciliation tasks.
- Opened and closed the store, made sure money bag and keys were given back to main store.
- Made liquor order to send to manger over-looking the store.
- Receiving liquor connect and BDL shipments as well with receiving kegs from manual labour and endeavour.
- Preparing liquor orders for the two restaurants, as well as transferring it over.
- Streamlined customer returns or exchanges by following established procedures, minimizing disruptions to store operations.
- Processed customer transactions quickly and accurately, ensuring a smooth checkout experience.
- Assisted in product merchandising for visually appealing displays that maximized sales potential.
- Trained multiple employees on how to properly work in the store.
- Contacted IT to help improve anything wrong technical in store.
- Had meetings with multiple reps for liquor company’s, as well as wine tastings.
- Store Floater
- As a store floater before being transferred to the liquor store I helped every department in the main store.(butchery,celler,produce, store support, receiving, and maintenance)
Seasonal Back OPPS Associate
Garage
10.2023 - 01.2024
- Helped customers locate items within the store using the inventory system.
- Assisted customers with selecting items and answering questions about products.
- Organized backroom areas to maintain a clean and organized work environment.
- Reported any discrepancies or errors to MODS.
- Organized shelves, racks, and displays.
- Received shipments of new products, unpacked items, verified quantities.
- Performed detailed research of store layouts, customer preferences, and purchasing trends.
Personal Shopper
Superstore
04.2023 - 08.2023
- Bagged groceries carefully to keep products in perfect condition.
- Secured and stored items until customer pickup.
- Assisted teammates with daily tasks during peak periods.
- Suggested comparable products to replace out-of-stock items.
- Operated cash register or pos
Meat/Bakery Clerk
NoFrills
04.2021 - 06.2022
- Provided excellent customer service to foster satisfaction and loyalty.
- Listened to guests to understand needs and help each person
- Trained new bakery/meat employees.
- Stayed on top of changes in bakery to provide customers with optimal service.
- Kept detailed track of inventories and restocked products in cold storage units.
- Replenished bakery cases and faced products throughout each shift.
- Priced, dated, wrapped and bagged meat products using department scales.
- Helped department manager reach meat department sales and profit goals, monitored and complied with quality assurance standards and maintained safe, clean environment.
Barista
Starbucks
01.2019 - 07.2019
- Restocked counter and customer areas to maintain adequate items levels for expected needs.
- Gave details on coffee blends and preparation descriptions to customers.
- Memorized official and off-menu preparations.
- Described menu items to customers and suggested products based on stated preferences.
- Greeted customers daily, answered questions and recommended drinks and pastries.
- Created hand-crafted beverages based upon customer preference.
- Prepared and served hot and cold beverages.
- Maintained clean and organized workspace.
- Received and accurately processed customer payments.
Seasonal Sales Associate
BlueNotes
11.2017 - 01.2018
- Improved customer satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Handled the dressing rooms, folded and put away clothes.
- Greeted customers making them feel warm and welcome.
- Helped find new ways to bring sales up.
Babysitter
Close family & friends
01.2013 - 06.2016
- Helped prepare meals, snacks and refreshments for children.
- Helped with bathing, dressing, teeth brushing and changing diapers.
- Discussed household rules.
- Cleaned and tidied.
- Built relationships with and encouraged social development.
- Monitored children's safety and well-being to prevent accidents.
Education
High School Diploma -
Eastglen High School
Edmonton, AB06.2019
Skills
- Up-selling
- Safe food handling practices
- Multitasking
- Inventory management
- Engaging personality
- Pro-serve
- Active listener
- POS system operation
- Calm under pressure
- Creative
- Store maintenance
- Upselling strategies
- Reliability
Certification
Pro-serve
Timeline
Liquor Store Associate/ Store Floater
L’OCA Quality Market
06.2024 - Current
Seasonal Back OPPS Associate
Garage
10.2023 - 01.2024
Personal Shopper
Superstore
04.2023 - 08.2023
Meat/Bakery Clerk
NoFrills
04.2021 - 06.2022
Barista
Starbucks
01.2019 - 07.2019
Seasonal Sales Associate
BlueNotes
11.2017 - 01.2018
Babysitter
Close family & friends
01.2013 - 06.2016
High School Diploma -
Eastglen High School
Pro-serve
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