Vanita Bhanot
Surrey,Canada
Summary
Detail-oriented banking professional with over 8 years of experience in financial services, hospitality, and administration. Expertise in account opening, credit applications, transaction processing, and resolving customer inquiries. Proven ability to foster client relationships and identify needs to promote suitable financial products. Strong communication skills and advanced computer proficiency support effectiveness in fast-paced environments.
Overview
1
1
year of post-secondary education
10
10
years of professional experience
Work History
Senior Customer Experience Associate
Scotiabank
Langley, Canada
09.2022 - Current
- Promoted deposit, credit, and loan products, aligning offerings with customer financial goals to enhance satisfaction.
- Responded to customer inquiries and complaints, delivering professional and timely solutions to improve customer experience.
- Assisted customers with credit card and
- line of credit applications, ensuring alignment with eligibility and financial requirements.
- Train new staff
- Maintain daily cash flow in branch
- Open chequing and savings accounts based on customer needs.
- Provide support for online and mobile banking, troubleshooting access and navigation issues.
- Monitored accounts for suspicious activity to prevent fraud.
- Refer clients to Financial Advisors for large deposits or investment needs.
Server
Cora's Breakfast & Lunch
Surrey, Canada
07.2020 - 05.2023
- Delivered high-quality service by taking orders and serving food and beverages, ensuring guest satisfaction and repeat business.
- Managed POS transactions and billing, streamlining take-out order process for efficiency.
- Managed POS transactions, billing, and take-out orders.
- Trained new staff on service standards and restaurant procedures, improving onboarding experience and service consistency.
Server
Ricky's Country Restaurant
White Rock, Canada
08.2018 - 06.2020
- Took customer orders and served meals and beverages, enhancing overall dining experience.
- Managed point-of-sale transactions efficiently.
- Assisted with reservations and seating, facilitating smooth guest communication and service flow.
Receptionist / Administrative Assistant
Grandview Inn
White Rock, Canada
10.2018 - 03.2020
- Greeted guests, managed check-ins, and directed visitors to ensure smooth reception experience.
- Answered and forwarded calls, emails, and inquiries.
- Maintained a clean and organized reception area with necessary materials.
- Managed mail, deliveries, visitor logs, and security procedures to maintain organized front office operations.
- Scheduled meetings, updated calendars, and maintained office expense records.
- Performed clerical tasks including filing, photocopying, and data entry to support administrative functions.
Customer Service Representative
Pizza Hut
Langley, Canada
01.2019 - 02.2020
- Handled customer calls, orders, and inquiries, ensuring satisfaction and timely resolution.
- Resolved complaints, fostering strong customer relationships and loyalty.
- Managed database records and drafted status reports to track service issues effectively.
- Managed database records and drafted status reports on service issues.
Server
Singh's
Montréal, Canada
12.2016 - 08.2018
- Managed customer orders accurately using POS system.
- Processed customer orders through POS and written methods, ensuring accuracy and efficiency.
- Resolved customer issues promptly, enhancing satisfaction and loyalty.
- Managed payments, reservations, and guest seating, optimizing workflow and guest experience.
Education
DCS / DEC - Business Management
BCIT
Burnaby, BC 02.2019 - 04.2020
Master's Degree - Finance & Human Resource Management
Punjab Technical University
Amritsar, PunjabSkills
- Banking operations
- Credit applications
- Sales of Financial Products
- Banking Operations Support
- Financial Product Knowledge
- Point of sale systems
- MS Office (Excel, Word, PowerPoint, Outlook)
- Customer satisfaction
- Conflict resolution
- Cross-Cultural Communication
- Financial product promotion
- Fraud prevention monitoring
- Credit application assistance
- Service delivery optimization
- Online banking support
- Customer relationship management
Timeline
Senior Customer Experience Associate
Scotiabank
09.2022 - Current
Server
Cora's Breakfast & Lunch
07.2020 - 05.2023
DCS / DEC - Business Management
BCIT
02.2019 - 04.2020
Customer Service Representative
Pizza Hut
01.2019 - 02.2020
Receptionist / Administrative Assistant
Grandview Inn
10.2018 - 03.2020
Server
Ricky's Country Restaurant
08.2018 - 06.2020
Server
Singh's
12.2016 - 08.2018
Master's Degree - Finance & Human Resource Management
Punjab Technical University