Jessie V Inas Muthiah
Pickering,ON
Summary
Dynamic customer experience professional with extensive expertise at Scotiabank, excelling in account management and complaint resolution. Proven track record in enhancing client satisfaction through effective online banking support and financial product education. Adept at building strong customer relationships, ensuring a seamless banking experience, and driving engagement with innovative solutions.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior Customer Experience Associate
Scotiabank
Pickering, Ontario
11.2024 - Current
- Assisted clients with inquiries and resolved issues efficiently.
- Called Clients to set appointments with Financial Advisors for Mortgage renewals and GIC Renewals.
- Called clients regarding their Preapproved Leads
- Opened Day to Day accounts, Saving Accounts, Credit Cards and Line of Credits
- Reviewed and advised clients about their banking needs
- Assist in front end Operations
Customer Experience Associate
Scotiabank
Pickering
01.2023 - 10.2024
- Assisted customers with account inquiries and transaction issues.
- Provided support for online banking functionality and troubleshooting.
- Educated clients on bank products and services to enhance usage.
- Resolved complaints promptly, ensuring a positive customer experience.
- Participated in training sessions related to new products or services offered by the company.
Education
Bachelor of Science - Mathematics
University Putra Malaysia
MalaysiaSkills
- Online banking support
- Complaint resolution
- Financial products knowledge
- Customer education
- Customer relationship management
- Communication skills
Languages
Tamil
Professional
Malay
Native/ Bilingual
Certification
- Investment Funds In Canada
Accomplishments
- Top 10 SCEA in GTA East District
Timeline
Senior Customer Experience Associate
Scotiabank
11.2024 - Current
Customer Experience Associate
Scotiabank
01.2023 - 10.2024
Bachelor of Science - Mathematics
University Putra Malaysia
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