Pamela Hale
Melancthon,Canada
Summary
To find and hold a position, which will allow me to use all my current skills and knowledge as well as to learn many new skills that will help me excel at my job and contribute to the growth and success from within.
Overview
12
12
years of professional experience
Work History
Senior Customer Experience Associate
Scotiabank
Orangeville, Canada
03.2022 - Current
- Assisted customers with inquiries regarding banking products and services.
- Facilitated account openings and closings for personal and business clients.
- Collaborated with team members to resolve customer issues effectively.
- Educated customers on digital banking tools and self-service options.
- Handled transactions accurately and efficiently at the service desk.
- Provided feedback to improve customer service processes and policies.
- Trained new associates on customer interaction protocols and systems.
- Resolved customer complaints quickly and professionally.
- Answered incoming calls, emails, and chats in a timely manner.
- Provided exceptional customer service to ensure customer satisfaction.
- Assisted customers with product inquiries and order status updates.
OWNER/OPERATOR
Eat Clean Express & Meal Prep
Collingwood, Canada
05.2020 - 11.2021
- Duties involved all aspects of setting up the business from providing the financial resources, dealing with all legal contracts, overseeing all construction and equipment set up.
- Immense ability to guide and train staff within restaurant practices.
- Coordinate, monitor stock levels, ordering supplies as needed, and control all operational costs.
Customer Experience Associate
Scotiabank
Markdale, Canada
05.2018 - 05.2020
- Contributing to the branches monthly targets by identifying and fulfilling simple sales opportunities.
- Being proactive and taking the approach in discovering customer's needs, listening and understanding what customers are asking for.
- Building strong customer relationships and delivering excellent customer service.
- Processing day to day transactions.
MERCHANDISER
News Marketing Canada
Toronto, Canada
01.2014 - 12.2016
- Independently executed programs as well as completed ads and merchandise programs as assigned by market management.
- Removed, installed and maintained News Marketing Canada products in specific retailers.
- Communicated with management as well with internal colleagues to meet specific client objectives and assignments.
Education
HIGH SCHOOL DIPLOMA -
COAKER ACADEMY
Summerford, NL01.1999
Skills
- Excellent verbal, listening and writing skills
- Able to meet deadlines and work well under pressure
- Self-motivated
- Works well with others
- Excellent problem solving
- Excellent time management
- Customer Service
- Digital banking
- Complaint resolution
- Account management
- Transaction processing
- Staff training
- Stock monitoring
- Time management
- Phone etiquette
Timeline
Senior Customer Experience Associate
Scotiabank
03.2022 - Current
OWNER/OPERATOR
Eat Clean Express & Meal Prep
05.2020 - 11.2021
Customer Experience Associate
Scotiabank
05.2018 - 05.2020
MERCHANDISER
News Marketing Canada
01.2014 - 12.2016
HIGH SCHOOL DIPLOMA -
COAKER ACADEMY