Vianca Antonette Sigue
1682 99th Street North Battleford,SK
Summary
Reliable professional Senior Bank Teller with several years of experience and background in financial transactions, assisting customers with inquiries, processing transactions and possessing key specialized skills in cash handling, customer service and fraud detection which contribute to maintaining accuracy and promoting client trust. Punctual and hardworking individual commended for high level of accountability and integrity. Equipped with strong knowledge of financial and security regulations impacting bank operations.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Senior Customer Experience Associate
Scotiabank
North Battleford, SK
10.2022 - Current
- Assisted customers with account inquiries and transaction support.
- Train new team members to enhance customer service processes align with standard procedures.
- Resolved customer complaints through active listening and problem-solving.
- Educate clients on banking products and digital services available.
- Resolved customer complaints quickly and professionally.
- Assisted customers with product and fraud related inquiries
Shift Supervisor
FMI ATLANTIC (KFC)
North Battleford, SK
10.2022 - Current
- Supervised daily operations and ensured compliance with health and safety standards.
- Trained and mentored new team members on service protocols and food preparation.
- Managed inventory levels and coordinated stock replenishment to support kitchen needs.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Assigned tasks to team members based on their strengths and skill sets.
- Completed opening and closing duties to facilitate business operations.
Education
Bachelor of Science - Nursing
University of La Salette
Santiago , Isabela 06.2020 - 08.2022
Skills
- Excellent Customer Service & Sales: by welcoming clients, resolving issues and promoting banking products (loans & credit cards)
- Regulatory Compliance: by understanding Anti-money Laundering(AML), "Know your Client" (KYC) and Due Diligence procedures
- Soft Skills: Integrity, attention to detail, excellent communication and problem-solving skills such as resolving and detection of fraud related problem
- Computer knowledge: Excellent in completing teller responsibilities like basic cash transfer, deposit, withdrawal and other account maintenance
Certification
- First Aid and CPR certified: issued year 2024
Accomplishments
- Top Individual Performer Award -SCOTIABANK (2023)
Timeline
Senior Customer Experience Associate
Scotiabank
10.2022 - Current
Shift Supervisor
FMI ATLANTIC (KFC)
10.2022 - Current
Bachelor of Science - Nursing
University of La Salette
06.2020 - 08.2022