Vanessa Zevallos
Dorval,Canada
Summary
Motivated professional with 15+ years of sales and customer service experience. Excellent communication skills and a proven ability to collaborate effectively across all organizational levels. Committed to delivering exceptional results and exceeding expectations.
very positive attitude and team player always looking to learn and up for any new challenge. People skills and organization are said to be my strongest assets.
Overview
19
19
years of professional experience
Work History
Financial and Service Manager
Ford Lincoln Gabriel
Montreal, QC
10.2018 - 08.2024
- Met with customers to discuss service needs and offer available solutions.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
Finance Services Manager
Lasalle Ford
Montreal, Canada
09.2014 - 09.2018
- Promoted and sold products including vehicle warranties, insurance and protection packages
- Delivered an exceptional customer service experience on all transactions
- Developed and maintained strong and professional working relationships with finance companies, banks, manufacturer financing center and suppliers
- Continually worked with a sales team to develop their awareness of aftermarket products and services offered by the financial service team
- Maintained a current knowledge of manufacturer-specific vehicles and manufacturer-specific rebates and incentive programs
- Helped management plan growth and sales target for the department
- Prepared all documentation required for registration, contracts, funding
- Maintained updated reports and excelled at administrative tasks required by manufacturer.
Aesthetician
M.C. Institute
LaSalle, QC
06.2005 - 10.2010
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
Education
Coaching in sales, product knowledge -
Voyer Marketing
Montreal06.2013
DEP sales and aesthetics -
Verdun Adult and Career Centre
Montreal12.2004
Skills
- Relationship Management
- Team Leadership
- Administrative Efficiency
- Customer Engagement
- Sales Strategy
Languages
English
Full Professional
French
Full Professional
Timeline
Financial and Service Manager
Ford Lincoln Gabriel
10.2018 - 08.2024
Finance Services Manager
Lasalle Ford
09.2014 - 09.2018
Aesthetician
M.C. Institute
06.2005 - 10.2010
Coaching in sales, product knowledge -
Voyer Marketing
DEP sales and aesthetics -
Verdun Adult and Career Centre