Hassnain Jiwan
Richmond Hill,Ontario
Summary
Dynamic Financial Service Manager with a proven track record at Roy Foss Thornhill, excelling in credit analysis and customer relationship development. Strengthened client loyalty through exceptional service and personalized financial solutions, achieving high retention rates. Skilled in team building and problem-solving, ensuring compliance and safeguarding institutional assets.
Financial services professional prepared to contribute to dynamic organization. Extensive experience in managing financial operations and ensuring regulatory compliance. Known for fostering collaborative environments and consistently achieving targeted results, adaptable to changing business needs. Expertise in financial analysis and strategic planning, with reputation for reliability and teamwork.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Financial Service Manager
Roy Foss Thornhill - Chevrolet Buick GMC Cadillac
03.2014 - Current
- Delivered exceptional customer service, resolving complex issues and strengthening client loyalty.
- Evaluated credit applications, making sound lending decisions based on comprehensive risk assessments.
- Developed strong relationships with clients, resulting in high customer retention rates.
- Ensured regulatory compliance by staying updated on industry laws, policies, and best practices regarding financial services management.
- Increased client satisfaction by providing personalized financial advice and solutions.
- Checked submitted financial documentation for accuracy and integrity against internal and regulatory standards.
- Identified signs of fraud and took proactive action to protect institutional assets.
Store Manager
Michaels Arts and Crafts
01.2012 - 02.2014
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
Education
Bachelor of Arts - Marketing Management
Western University
London, None05-2007
Skills
- Cash flow management
- Credit analysis
- Asset allocation
- Customer service
- Relationship management
- Forecasting
- Team recruitment
- Teamwork
- Willing to learn
- Problem-solving
- Time management
- Multitasking
- Problem-solving abilities
- Reliability
- Excellent communication
- Multitasking Abilities
- Critical thinking
- Effective communication
- Adaptability and flexibility
- Decision-making
- Team building leadership
- Relationship building and management
- Prioritizing and planning
- Customer relationship development
Accomplishments
- Supervised team of 35 staff members Michaels
- Completed Symtech FNI training for menu selling FNI Products.
- Completed and currently us both Dealertrack and Route One systems
- Omvic Licenced
Languages
Hindi
Full Professional
Affiliations
- GM Canada Silver Sales Marking Award.
Certification
- Licensed OMVIC
- Licensed SYMTECH
Interests
- Enjoy participating in Sports for overall physical and mental well-being
- I participate in a variety of outdoor recreational activities
- I like working with my hands and fixing things
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Volunteering
Timeline
Financial Service Manager
Roy Foss Thornhill - Chevrolet Buick GMC Cadillac
03.2014 - Current
Store Manager
Michaels Arts and Crafts
01.2012 - 02.2014
Bachelor of Arts - Marketing Management
Western University