Vanessa Beaudoin-Gregoire
Chestermere,Alberta
Summary
Experienced Employee Assistance Program Coordinator with Canada's largest airline. Dedicated and passionate peer to peer professional, with over 1000+ hrs in assisting employees access the appropriate services for a range of personal difficulties affecting their work performance. Qualified in Critical Incident Stress Management (CISM) and Trauma Informed Care. Addiction Recovery Advocate for individuals suffering from mental health and substance use disorders. Completed an extension certification in Addictions Studies with Mount Royal University. Trained in grief support and suicide intervention.
Accomplished Air Canada Flight Attendant offering over 21 years in domestic, international and private charter flying. Highly skilled in responding to emergency situations, adapting to client/customer needs and working in an ever changing environment.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Employee Assistance Peer Coordinator
Air Canada
01.2018 - Current
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Observed strict regulations and procedures regarding each individual to maintain confidentiality of personal and health information.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
- Acted as a referral agent to Calgary, Vancouver, and Montreal bases, provided support, and advocated the use of the Employee Assistance Program to over 10,000 employees.
Flight Attendant
Air Canada
05.2000 - Current
- Operated in compliance with all airline and federal aviation regulations for complete compliance with safety and security procedures.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Maintained high standard of cleanliness and personal appearance to demonstrate professionalism.
- Trained and proficient on 12 different aircraft types.
Corporate Flight Attendant
Air Canada Jetz
05.2003 - 02.2021
- Demonstrated proper use of safety equipment, to inform and educate passengers during all phases of flight.
- Operated in compliance with all airline and federal aviation regulations and safety and security procedures.
- Coordinated bookings of hotels and transportations for Flight and Cabin Crew.
- Organized and customized all catering and services onboard aircraft.
- Showcased and offered premium flight experience to high end clients with diplomacy and tact.
- Flew with high end business, sport, and entertainment clients.
Education
GED -
Mount Royal University
Calgary, AB03.2021
GED -
Southern Alberta Institute of Technology
Calgary05.1997
High School Diploma -
Father Lacombe High School
Calgary07.1996
Skills
- EAP Peer Coordinator
- EAPA Membership (International Employee Assistance Professionals Association)
- ICISF completion of Critical Incident Stress Management training - Assisting Individuals in Crisis
- ICISF Membership (International Critical Stress Foundation)
- Extension Certification with Mount Royal university in addiction studies
- CACCF Membership (Canadian Addiction Counsellors Federation)
- Completion of Trauma Informed Care from a Psychological Perspective Certificate - Ancestral Trauma (Southeast Child & Family Services)
- Completion of Indigenous Canada Course (University of AB)
- Familiar and educated on the United Nation Declaration on the Rights of Indigenous Peoples
- Advanced first aid and CPR
- Emergency Medical Responder (EMR) training (SAIT)
- ASSIST Suicide
- Fluently bilingual (French and English)
Accomplishments
- Co-organized a National conference in Canada which included all major Canadian Airlines, managers and union leaders along with cabin crew in recovery, CCRC-2022 (Cabin Crew Recovery Conference)
- Created and facilitated different support platforms during the pandemic to support front line workers, of which one was adopted in the US.
- Air Canada Brand Ambassador. Developed and maintained a positive company image.
Hobbies
I love to volunteer and to be active. My husband and I both share the love of fitness and I keep busy cooking and reading! These past few years I've had the privilege to help out at the Mustard Seed and the Calgary Humane Society.
Certification
- Assisting Individuals in Crisis, ICISF, University of Baltimore - October 2022
- Trauma Informed Care (from Psychological Perspective), Southeast Child and Family Services, July 2022
- ASSIST Training
- Indigenous Canada course with the University of Alberta - December 2022
Timeline
Employee Assistance Peer Coordinator
Air Canada
01.2018 - Current
Corporate Flight Attendant
Air Canada Jetz
05.2003 - 02.2021
Flight Attendant
Air Canada
05.2000 - Current
GED -
Mount Royal University
GED -
Southern Alberta Institute of Technology
High School Diploma -
Father Lacombe High School
- Assisting Individuals in Crisis, ICISF, University of Baltimore - October 2022
- Trauma Informed Care (from Psychological Perspective), Southeast Child and Family Services, July 2022
- ASSIST Training
- Indigenous Canada course with the University of Alberta - December 2022
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