Valerie Siemens
Chilliwack,British Columbia
Summary
Dedicated Tenant Support Worker at Atira Property Management, skilled in crisis intervention and relationship building. Enhanced client independence through personalized support and effective communication, ensuring access to essential services. Advocated for client rights, fostering community integration and improving overall satisfaction by addressing concerns promptly. Committed to promoting well-being and personal growth.
Overview
1
1
year of professional experience
Work History
Tenant Support Worker
Atira Property Management
Vancouver, BC
10.2023 - 04.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Kept clients engaged in social networks and communities for personal health and growth.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Promoted independence among clients through skill-building exercises and goal-setting initiatives.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
- Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
- Mentored new support workers by providing guidance, sharing best practices, and modeling effective client-centered care techniques.
- Promoted community integration by providing extensive physical, emotional and social support.
- Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
- Advocated for client rights and preferences in interactions with external service providers to ensure equitable access to necessary supports.
Skills
- Daily living support
- Housekeeping tasks
- Health and safety awareness
- Emotional support
- Confidentiality and privacy
- Daily living assistance
- Cleaning and sanitizing
- Active listening
- Mobility assistance
- Relationship building
- Behavioral support
- Life skills development
- Professional boundaries
- Cultural sensitivity
- Skill development
- Community integration
- Attention to detail
- Recreational activities
- Critical thinking
- Conflict resolution
- Transcription and dictation
- Troubleshooting
- Empathy and patience
- Verbal and written communication
- Medication administration
- Activity planning
- Documentation and reporting
- Crisis intervention
- Crisis management
- Risk management
- Treatment plans
- Client assessment
- Mental health assistance
- Personal care assistance
- Housekeeping and laundry
Languages
English
Full Professional
Timeline
Tenant Support Worker
Atira Property Management
10.2023 - 04.2024