Alice Rutherford
Kelowna,British Columbia
Summary
Proven track record in enhancing client well-being and safety at the Canadian Mental Health Association, adept in daily living support and emotional guidance. Excelled in maintaining confidentiality, improving health and safety protocols, and providing behavioral support, achieving significant improvements in client progress and satisfaction. Skilled in documentation, showcasing a commitment to high-quality care and operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Tenant Support Worker
Canadian Mental Health Association
05.2021 - Current
- Provides feedback and input regarding participants’ needs, performance, and progress;
- Monitors medication to participants and provides medication reminders, in accordance with established policy;
- Participates in and oversees various participant-focused social and recreational activities;
- Identifies available social, economic, recreational, and educational services and resources in the community that will meet participants’ needs. Provides participants with related information;
- Assists participants with activities of daily living;
- Completes and maintains related records and documentation such as statistics, progress reports, and daily logs;
- Receives participant feedback, and inquiries and complaints, and responds as required;
- Perform housekeeping duties such as sweeping and mopping floors, vacuuming, dusting, washing dishes, and laundry;
- Performs outdoor residence maintenance as required;
- On call Emergencies and Coverage and training new employees
Recovery Care Worker
Bridge Youth And Family Services
03.2020 - 01.2022
- Ensured timely administration of medication, following strict protocols to maintain patient safety.
- Provided emotional support and companionship to patients, building trust and improving overall wellbeing.
- Managed clients'' personal hygiene routines including bathing, dressing, grooming tasks alongside maintaining a respectful demeanor.
- Fostered a safe, comfortable environment for patients by maintaining clean and organized living spaces.
- Maintained detailed records of patient care, documenting progress and areas requiring further attention from healthcare professionals.
Shelter Support Worker
John Howard Society
04.2020 - 03.2021
- Handles the admission, orientation and evaluation of residents’ understanding of rules
- Responsible for decision making in the absence of a site manager or supervisor
- Assists in training, work direction and providing guidance to the RSW team
- Maintains professional and confidential resident records, documents, daily records, and completes occurrence reports;
- Monitors and ensures the safety and comfort of residents. Facilitates conflict resolution between residents;
- Gather all equipment necessary and assist with meal services;
- Liaises with referral sources and other external agencies as needed;
- Coordinates resident care relating to security issues; may be directly involved in doing bed checks, room/personal searches;
- Providing a non-judgmental supportive environment to promote growth and empowerment;
- Performs other related tasks as required
Safe Consumption Site Worker
Bridge Youth And Family Services
01.2019 - 03.2019
- Supervises client consumption of iOAT and illicit substances
- Assist in nurse led response to overdoses
- Provide clients with education re: their consumer rights and grievance procedures within the larger health care system and with other community providers and services
- Provide ongoing education to Hope to Health team members regarding the experience of individuals with lived experience in marginalized communities (including mental health conditions, substance use experiences and incarceration)
- Assists with de-escalating situations and calls in outside resources as needed
- Has baseline knowledge of clinic protocols and mandate and can relay this messaging to community and clients and improve client access to and understanding of care
Education
No Degree - Community Support Worker
Sprott Shaw College
Kelowna, BC05.2015
High School Diploma -
Rutland Senior Secondary School
Kelowna, BC06.2007
Skills
- Daily living support
- Housekeeping tasks
- Health and safety awareness
- Emotional Support
- Confidentiality and Privacy
- Behavioral support
- Documentation abilities
Certification
- St.John's Ambulance Level a CPR/AED
- Take Home Naloxone Training
- Medical Administration
- Mental Health First Aid
- Suicide Intervention ASSIT
- Trauma Informed Care
- MANDT Workplace
- Non-Violent Crisis Intervention
Timeline
Tenant Support Worker
Canadian Mental Health Association
05.2021 - Current
Shelter Support Worker
John Howard Society
04.2020 - 03.2021
Recovery Care Worker
Bridge Youth And Family Services
03.2020 - 01.2022
Safe Consumption Site Worker
Bridge Youth And Family Services
01.2019 - 03.2019
No Degree - Community Support Worker
Sprott Shaw College
High School Diploma -
Rutland Senior Secondary School
- St.John's Ambulance Level a CPR/AED
- Take Home Naloxone Training
- Medical Administration
- Mental Health First Aid
- Suicide Intervention ASSIT
- Trauma Informed Care
- MANDT Workplace
- Non-Violent Crisis Intervention
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