Valerie Gouldhawke
Prince Albert Housing Authority
Shellbrook,SK
2027
years of professional experience
Dynamic personality with a proven track record in enhancing client satisfaction and streamlining operations. Skilled in employee training and development. Implementation of impactful programs that improved service quality and response times, fostering a motivated team dedicated to excellence in service delivery.
Work History
Tenant Services Manager
5 Years 3 Months- Achieve high resident satisfaction through effective management of daily operations and service delivery.
- Create impactful training programs that significantly enhanced staff performance and service quality.
- Implement process improvements that resulted in streamlined workflows and faster response times.
- Prioritize urgent maintenance requests, leading to optimal resource utilization and timely resolutions.
Program Facilitator
12 Years 10 Months- Facilitated workshops to enhance community engagement and support program objectives.
- Coordinated outreach efforts to connect with diverse community groups and stakeholders.
- Developed training materials to ensure effective program delivery and participant understanding.
- Assisted in evaluating program effectiveness through participant feedback and assessments.
- Led initiatives to increase participant retention and satisfaction within community programs.
Day Care Worker
- Supervised daily activities, ensuring a safe and engaging environment for children.
- Implemented educational play activities to promote social and cognitive development.
- Assisted in preparing nutritious meals, adhering to dietary restrictions and preferences.
- Communicated effectively with parents regarding child progress and behavioral concerns.
- Maintained cleanliness and organization of classrooms and play areas, supporting health standards.
- Developed individualized care plans based on children's needs and developmental goals.
- Collaborated with team members to create a positive, inclusive atmosphere for all families.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands, and share by leading by example.
- Implemented creative arts and crafts projects to foster imagination and enhance fine motor skills development among children.
- Encouraged good behaviors using positive reinforcement methods.
- Facilitated language development among children through reading aloud, storytelling, and engaging in age-appropriate conversations throughout the day.
- Utilized positive reinforcement techniques to encourage good behavior.
Teacher
3 Years 1 Month- Created engaging lesson plans that met established curriculum standards.
- Supported effective classroom management techniques to promote student engagement.
- Assisted colleagues in integrating technology into educational practices.
- Evaluated student performance and modified teaching strategies as needed.
- Executed individualized education plans to accommodate various learning styles.
Education
Bachelor of Education - Education
Skills
Positive attitude
Team leadership
Multitasking and organization
Problem-solving
Critical thinking
Reliable and responsible
Employee training and development
Time management
Conflict resolution
Employee relations
Workplace safety
Documentation and reporting
Employee supervision
Staff motivation
Coaching and mentoring
Languages
English
Full Professional
Timeline
Tenant Services Manager
Prince Albert Housing Authority
04.2021 - CurrentRead More
Program Facilitator
Prince Albert Community Service Centre
06.2008 - 04.2021Read More
Teacher
Saskatchewan Rivers School Division
05.2000 - 06.2003Read More
Day Care Worker
Blooms & Buds Intergenerational Daycare
2004 - 2008Read More
University of Saskatchewan
Bachelor of Education from Education
Read More