Adam Etbail
Summary
Results-driven Infrastructure Project and Technical Lead with a proven track record excelling in telecommunications and network deployment operations. Adept at optimizing telecommunications systems, fostering strong client relationships, and ensuring maximum uptime and efficient project delivery. Recognized for critical thinking, team management, and the ability to build established, strong partnerships with vendors and contractors to achieve quality standards.
Overview
16
16
years of professional experience
Work History
Tenant Services Network Analyst /Technical Project Lead
Edmonton International Airport
Edmonton, AB
09.2023 - Current
- Project Leadership & Vendor Management: Developed and maintained comprehensive project plans, timelines, and budgets. Coordinated and oversaw the progress of cabling projects outsourced to third-party contractors, ensuring all vendors strictly followed YEG’s standards. Built strong partnerships and led alignment meetings with internal team members, consultants, and contractors to monitor progress and ensure timely delivery of deliverables.
- Technical Strategy & Consultation: Provided subject matter expertise on behalf of EIA for the maintenance, upgrade, modification, installation, and configuration of telecommunications systems and network infrastructure. Supported telecommunications by consulting on special projects and ensuring the proper allocation and retention of adequate spare and reserve capacity of network resources.
- Contract & Financial Operations: Managed contract preparation for tenant voice, data, and Internet solutions. Maintained documentation for internet service contracts and generated required financial reports.
- Service Delivery & Client Relations: Ensured internet and telephony services were optimized against critical performance metrics (downtime, response, and recovery times) to maintain maximum uptime. Maintained strong client relations by efficiently routing issues, ensuring L2 and L3 service providers resolved incidents on time, and providing exceptional responses to emergencies and customer calls.
- Hands-On Infrastructure Implementation: Installed, moved, repaired, and modified telecommunications equipment according to rigorous specifications. Ran, pulled, and patched copper and fiber optic cables (CAT5, 5E, CAT6, low voltage). Tested and verified proper operation of installed circuits, completed task reporting, and ensured network documentation was continuously updated.
Mine Telecom Technician
Kent
Edmonton, AB
11.2022 - 09.2023
- Working with DC power (12v/24v/48v)
- IP networking, RF, Microwave, WAP, 802.11, switching, routing, firewalls
- Work with various software including Putty, Telnet and Microsoft Office Products.
- Drill, tap and mount hardware. Including cutting, fabricating and assembling steel brackets.
- Follow diagrams and procedures whilst always looking to improve how we can better serve the client.
- Terminate/test coaxial cable (LMR400/LMR195/RG58/Heliax)
- Terminate/test data cables (CAT5/5e)
- Use a range of test equipment for radio troubleshooting.
- Understanding of fiber optic infrastructure
- Tower Climbing Experience.
Business Field Services Lead
Ledcor Group
Edmonton, AB
01.2018 - 11.2022
- Project Management & Design: Handled multiple simultaneous deployment projects against strict deadlines and assisted in designing and administering projects for commercial clients. Continuously applied quality-improvement methodologies to improve overall work processes.
- Network Strategy & Risk Mitigation: Developed telecommunications disaster recovery plans to mitigate downtime and configured automated network services to maximize reliability.
- Infrastructure Deployment & Modification: Established and modified networks and computers at businesses, schools, government buildings, and medical facilities. Laid out cabling plans and ran them through buildings to desired locations, installing VOIP phone systems, telecommunications hardware, software, programs, and applications.
- Technical Testing & Emergency Response: Tested circuits of malfunctioning equipment to isolate sources, utilizing fiber fusion and fiber testing via OTDR. Routed cables and trunk lines following diagrams, and worked overtime to respond to emergencies and fix unsafe conditions
Signal Support Specialist
Canadian Armed Forces
Edmonton, AB
01.2018 - 07.2022
- Protocol Compliance & Security: Updated frequencies and cryptographic codes, maintaining currency on required protocols. Adjusted radio signals and programming content so transmissions consistently met federally mandated broadcast standards.
- Operations & Quality Control: Ran the board in the radio station control room, broadcasting live or pre-recorded programs, and rigorously monitored the technical quality and accuracy of on-air programming. Timed pre-recorded programs to ensure smooth transitions to live broadcasts.
- Technical Support & Communications: Operated HF/VHF radio, computer, and telephone communication equipment to receive, copy, and deliver air traffic control messages, clearances, and advisories. Kept equipment working at optimal levels by inspecting components and completing repairs
311 Service Representative
City of Edmonton
Edmonton, AB
01.2015 - 01.2017
- Issue Resolution & Escalation Management: Fast-tracked problem resolution by fielding customer complaints, asking probing questions to determine service needs, and escalating complex customer concerns, issues, and requirements to supervisors for immediate rectification.
- Client Relations & De-escalation: Promoted high customer satisfaction by delivering knowledgeable and friendly service, demonstrating excellent communication skills. Effectively diffused tense situations, remaining calm and professional to de-escalate problematic customer concerns.
- Frontline Support & Administration: Answered incoming calls and emails, providing frontline customer support. Accurately input information into electronic systems while maintaining knowledge of current promotions, exchange guidelines, payment policies, and security practices
Field Operations Installation and Repair Technician
Ledcor Group
Edmonton, AB
01.2010 - 12.2014
- Installed, set up and repaired devices and system components.
- Laid out cabling plans and ran through buildings to desired locations.
- Answered normal and after-hours service calls.
- Read and interpreted technical documentation in order to accurately configure equipment.
- Handled multiple simultaneous deployment projects against strict deadlines.
- Anticipated and analyzed common connectivity workflow problems.
- Programmed telephone switches and responded to switch-related outages.
Education
Bachelor Of Technology -
NAIT
04-2010
High School Diploma -
Fort Richmond Collegiate
Winnipeg, MB06-2002
Skills
- Critical Thinking
- Project management
- Vendor management
- Technical consultation
- MS Office
- ITIL Certification
- Reliable and Trustworthy
- Work Ethic
- Computer Skills
- Maintenance & Repair
- Friendly, Positive Attitude
- Data Management
- First Aid/CPR
- Team Management
- People Skills
- Conflict Resolution
- Application Installations
- Computer Diagnostics
- Technical Troubleshooting
- Multitasking and Prioritization
- Device Installation
- Customer Service
- Structured Cabling and Wiring
- Equipment Installation
References
References- Available upon request
Languages
Arabic
Native/ Bilingual
Timeline
Tenant Services Network Analyst /Technical Project Lead
Edmonton International Airport
09.2023 - Current
Mine Telecom Technician
Kent
11.2022 - 09.2023
Business Field Services Lead
Ledcor Group
01.2018 - 11.2022
Signal Support Specialist
Canadian Armed Forces
01.2018 - 07.2022
311 Service Representative
City of Edmonton
01.2015 - 01.2017
Field Operations Installation and Repair Technician
Ledcor Group
01.2010 - 12.2014
Bachelor Of Technology -
NAIT
High School Diploma -
Fort Richmond Collegiate