Valerie Ferkol
Toronto,ON
Summary
Seasoned Customer Associate with four years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
5
5
years of professional experience
Work History
Volunteer
Broken Pencil
05.2023 - 10.2023
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
Hostess
Winking Lizard Tavern
06.2022 - 09.2022
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
Store Associate
JC Penney
09.2021 - 05.2022
- Greeted customers, helped locate merchandise and suggested suitable options.
- Efficiently managed large volume orders and assisted customers with specific requests ensuring timely delivery and increased satisfaction levels.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Used POS system to process sales, returns, online orders and gift card activations.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Volunteer Cashier/Organizer
BugMane, LLC
05.2018 - 08.2021
- Established strong vendor relationships to maintain and support business.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Implemented sales strategies to generate leads and maximize profit margins.
Education
Associate of Arts - Writing And Performance
Humber College
Toronto, ON04.2024
High School Diploma -
Mentor High School
Mentor, OH05.2018
Skills
- Ontario Smart Serve Certified [Certificate Number: 230401075062, valid through 2028-03-31]
- Reservation Management
- Multi-Line Telephone Systems Skills
- Payment Handlings, Cash & Card
- Guest Flow
- Patron Support
Timeline
Volunteer
Broken Pencil
05.2023 - 10.2023
Hostess
Winking Lizard Tavern
06.2022 - 09.2022
Store Associate
JC Penney
09.2021 - 05.2022
Volunteer Cashier/Organizer
BugMane, LLC
05.2018 - 08.2021
Associate of Arts - Writing And Performance
Humber College
High School Diploma -
Mentor High School
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