Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katie MacDonald

Brantford,ON

Summary

Motivated Server with engaging personality and flexible approach. Upbeat, friendly, while anticipating customer needs to facilitate enjoyable dining experiences.

Overview

19
19
years of professional experience

Work History

Flight Attendant

Air Transat
05.2010 - Current
  • Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
  • Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
  • Maintained high standard of cleanliness and personal appearance to promote sense of professionalism and passenger confidence in crew.
  • Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
  • Inspected interior of aircraft prior to, during and after flights to make sure emergency equipment was in place.
  • Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
  • Maintained excellent attendance record, consistently arriving to work on time.

Server

The Duke On Park
10.2022 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.

Parks and Recreation

City of Brantford
04.2021 - 04.2022
  • Maintained grass, lawn bowling green, tennis courts and facility at Dufferin Tennis Club
  • Cut grass,string trimmed, watered and fertilized grass
  • Cleared leaves, water and debris off tennis courts using leaf blower
  • Operated reel mower to cut lawn bowling green
  • Assisted with light display at Glenhyrst Gardens
  • Collected and emptied garbage's within city
  • Operated Tool Cat and tractor Zamboni in safe manner
  • Preformed general maintenance at Harmony Square ice rink ; flooding and snow removal
  • Helped with set up and clean up of city events

Short Order Cook and Cashier

Stan's Fries
05.2005 - 03.2010
  • Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
  • Counted cash in register drawer at beginning and end of shift
  • Collected cash payments and calculated correct change owed
  • Worked in fast-paced environment with sense of urgency to serve guests quickly

Education

Travel And Tourism - Flight Services

Seneca College
Toronto. ON
04.2010

High School Diploma -

North Park Collegiate And Vocational School
Brantford, ON
06.2008

Skills

  • Smart Serve Certified
  • First Aid CPR/AED Level C - Re-certified January 2020
  • Cabin Attendant Dangerous Good Certificate
  • Cooperative and dedicated team member
  • Outstanding interpersonal skills, energetic and organized
  • Recognized consistently for excellent customer service
  • Attentive to detail, effective listening and communication skills
  • Valid "G" Ontario Drivers License
  • Experienced in serving beverages and meals

Timeline

Server

The Duke On Park
10.2022 - Current

Parks and Recreation

City of Brantford
04.2021 - 04.2022

Flight Attendant

Air Transat
05.2010 - Current

Short Order Cook and Cashier

Stan's Fries
05.2005 - 03.2010

Travel And Tourism - Flight Services

Seneca College

High School Diploma -

North Park Collegiate And Vocational School

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Katie MacDonald