Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Georgia Leitch

Barrie,ON

Summary

My skills and experience are in the fields of hospitality & tourism, food & beverage, customer service, bartending, group dining, and special events. I have gained valuable skills and experience in the hospitality industry during my employment at national brand restaurants. My positive attributes include my ability to relate and interact with guests. I am focused on surpassing customer expectations and being a good ambassador for the brand.

Overview

8
8
years of professional experience

Work History

Flight Attendant

Canada Jetlines
10.2023 - Current
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Ensured the safety of passengers by conducting pre-flight checks and adhering to strict safety protocols.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Selected to be part of the new hiring & training flight attendant team.
  • Effectively helped with the recruitment process and implemented comprehensive training programs.
  • Contributed to increased customer satisfaction by delivering top-notch in-flight service, including meal and beverage preparation and distribution.
  • Handled emergency situations calmly and effectively, ensuring the safety of all onboard.
  • Managed inventory levels on board aircrafts, reducing waste while ensuring adequate supplies for each flight''s specific requirements were available consistently.
  • Improved overall passenger satisfaction by staying alert and responsive to their needs throughout the duration of the flight.

Bartender & Server

The Keg Steakhouse & Bar
09.2020 - 09.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions..
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Conducted regular inventory count to keep bar and drink supplies stocked.

Server

Earl's Kitchen & Bar
10.2018 - 09.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Hostess Manager

Jack Astor's Bar & Grill
06.2016 - 08.2018
  • Responsible for leading and training the hostess team in a fast-paced environment.
  • Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
  • Enhanced customer satisfaction by ensuring a welcoming and organized restaurant environment.
  • Maintained up-to-date knowledge of menu offerings and specials, providing accurate information to guests upon arrival.
  • Improved wait time estimates by monitoring restaurant capacity and implementing efficient seating strategies.
  • Assisted servers during busy periods, demonstrating teamwork and adaptability in fast-paced environments.
  • Interacted with guests to obtain positive or negative feedback and constructively apply information.
  • Ensured cleanliness of the front-of-house area by overseeing staff performance on daily cleaning tasks.
  • Supported marketing efforts by coordinating promotional events within the restaurant space.
  • Increased table turnover rate by effectively managing seating arrangements and guest flow.
  • Maintained collaborative relationships with FOH and BOH team members to optimize productivity and provide seamless guest experiences.
  • Coordinated special events, ensuring seamless execution of all event details for maximum guest satisfaction.

Education

Ontario College Certificate - Hospitality Foundations

Durham College
Durham, ON
06.2016

Skills

  • Smart Serve Certified
  • First Aid & CPR
  • Food Handlers Certificate
  • Emergency Procedures
  • Food and Beverage Service
  • Aviation regulations & Emergency Procedures
  • Personal Grooming
  • Social Media Promotions
  • Excellent Communication & Problem Solving
  • New Hire Recruitment & Training
  • Cash Handling Accuracy
  • Good Ambassador of the Brand

Languages

English
Full Professional

Timeline

Flight Attendant

Canada Jetlines
10.2023 - Current

Bartender & Server

The Keg Steakhouse & Bar
09.2020 - 09.2023

Server

Earl's Kitchen & Bar
10.2018 - 09.2020

Hostess Manager

Jack Astor's Bar & Grill
06.2016 - 08.2018

Ontario College Certificate - Hospitality Foundations

Durham College

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Georgia Leitch