Alexandra McNamee

The Halifax waterfront is a bustling tourist destination with an active port and many visiting marine vessels ranging from local sailboats to 300ft yachts and naval vessels. As a marina attendant for BUILD Nova Scotia on the Halifax Waterfront, I was the primary contact for all visitor bookings and inquiries for the Halifax Waterfront Marina. Those duties included but were not limited to;

• Answering anywhere from 10-100+ inquiries daily via email, phone, and in person, about site availability and event inquiries.
• Ensuring all bookings were organized acquired and responded to via our booking system.
• Responding to security and maintenance concerns.
• Acquiring visitor feedback regarding satisfaction and concerns.
• Occasional assistance with event preparation and setup

Additionally, post-season (May-November), I assisted with event planning and set up for the winter season.

Guests at Miners Bay Lodge often participated in numerous different recreational activities during their stay, many of which were facilitated by the office/ store clerk. Other responsibilities included;

• Interacted with customers daily in friendly and approachable manner
• Rented water and sports equipment
• Handled grocery and food items
• Informed customers of new products
• Answered any questions about merchandise or store.
• Assisted customers with merchandise
• Performed store opening and closing duties
• Managed cash and inventory stock

• Served an average of 4-5 tables at a time
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Maximized table turnover rate by efficiently managing reservations and seating arrangements.
• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.