Telemarketing and Problem solving
Umair Hanslod
Full Time Criminology Student York University
Misssissauga,Ontario
Summary
- Proficient in maintaining caller composure and extracting essential information crucial for supporting law enforcement and first responder operations.
- Skilled in map reading, comprehending tracking data, and delivering timely updates to field personnel.
- Demonstrated dedication in assisting individuals through high-stress, life-threatening situations, leveraging a track record of achievements.
- Knowledgeable about dispatch protocols and operational policies, ensuring adherence and efficiency.
- Attentive telecommunications professional equipped to handle high-pressure scenarios with precision.
- Methodical and meticulous in call documentation, facilitating effective coordination among first responders in emergency situations to aid the local community.
- Accomplished Team Leader adept in guiding workgroups, devising strategies, conducting training, setting objectives, and soliciting team input.
- Strong interpersonal and communication aptitude, proficient in articulating overarching goals and visions for successful outcomes.
- Proficient problem solver, adept networker, and skilled at fostering consensus among diverse groups..
Overview
2
2
years of professional experience
1
1
Language
Work History
Cashier
Villa Madina
Mississauga, ON
06.2022 - Current
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
Education
Bachelor of Arts - Criminology
York University
Toronto, ON 09.2023 - Current
Skills
Customer assistance
Order taking
Strategy implementation
Social media marketing
Disciplined
Critical Thinking
Written Communication
Teambuilding
Training and Development
Decision-Making
Problem-Solving
Accomplishments
- Completed manager training program.
- Fluent in English and can speak Gujarati and Arabic
Interests
Reading Writing and Communicating
Timeline
Bachelor of Arts - Criminology
York University
09.2023 - Current
Cashier
Villa Madina
06.2022 - Current