Salma Dualle
Toronto,Ontario
Summary
Passionate Team lead/customer service with 3 years experience. Hardworking, approachable, flexible worker.
Overview
1
1
year of professional experience
Work History
Customer Service Cashier
Villa Madina
Toronto , ON
2021.09 - 2022.05
- worked as food server.
- maintains clean area for store.
- fast learner
- Greeted customers promptly and responded to questions.
- Maintained work area and kept cash drawer organized.
- Welcomed customers, offering assistance to help with menu
- Built and maintained productive relationships with employees.
- Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
Barista Shift Supervisor
chatime
Toronto , Ontario
2022.06 - april
- Completed opening and closing checklists to facilitate smooth restaurant operations.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Supported highest standards of conduct and service to support company reputation.
- Arranged merchandise and built eye-catching displays to increase sales.
- Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
- Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
- Trained new employees in operational procedures and modeled duties for front and back house positions.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Coached staff on strategies to enhance performance and improve customer relations.
Education
Bachelor of Science - Occupational Health And Safety
Ryerson University
Toronto, ONSkills
- Product knowledge, customer service & pos (point of sale)
- Planning and organization
- Problem-solving and active listening - always interested in learning new things
- Team player with excellent communication skills
- Time management
- Reliable and Responsible
- Sweeping and Mopping
- Service Minded
- Adaptable and Flexible
Interests
VOLUNTEER EXPERIENCE
, Volunteer tutor in Jumpo Club School, Toronto, every Tuesday
Volunteered at election office in Toronto
Volunteered at Diversecity Charlottetown PEI
Volunteered at Future Readiness Charlottetown PEI
Volunteered with readers group, public library Charlottetown PEI
Volunteered community service at Charlottetown PEI
Volunteered at events in Colonel Gray High School in PEI
Volunteered raising foundation money for homeless people in PEI
Languages
Timeline
Barista Shift Supervisor
chatime
2022.06 - april
Customer Service Cashier
Villa Madina
2021.09 - 2022.05
Bachelor of Science - Occupational Health And Safety
Ryerson University
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