Farooq pasha
pickering
Summary
Dynamic Operations Manager with a proven track record at Villa Madina, driving a 20% boost in customer satisfaction through strategic service enhancements. Skilled in inventory management and team leadership, I excel in conflict resolution and quality assurance, consistently achieving recognition for outstanding performance and revenue growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Operations Manager
Villa Madina
Toronto
07.2019 - Current
- Manage daily operations of a high-volume Mediterranean restaurant, overseeing inventory, staffing, and customer relations.
- Achieved a 20% increase in customer satisfaction through enhanced service protocols and menu optimization.
- Implemented successful business strategies to increase revenue and target new markets.
- Addressed customer concerns with suitable solutions.
- Awarded Most Improved Restaurant (2023/2024).
Restaurant Manager
Pizza Pizza
Ajax
06.2017 - 12.2019
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Trained new employees to perform duties.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Successfully increased customer retention rates, and improved brand visibility within the community.
Branch Manager
Discount Car Rentals
Toronto
02.2015 - 04.2017
- Led branch operations, managing a team of 10 or more employees while maintaining high standards for customer service and branch performance.
- Achieved consistent growth in sales and customer satisfaction, and was recognized as a top-performing branch manager.
- Designed sales and service strategies to improve revenue and retention.
Financial Services Representative
Cibc
Regina
08.2013 - 01.2015
- Analyzed client financial statements and data to evaluate financial health and investment opportunities.
- Assisted clients with financial products and services, including savings accounts, credit lines, and investment options.
- Achieved the Rising Star Award for providing exceptional customer service in Q3 2014.
Education
Bachelor of Science - Network And System Administration
University of Ontario Institute of Technology
Oshawa, ON04-2018
High School Diploma -
Dunbarton High School
Pickering, ON06-2012
Skills
- Customer service
- Inventory management
- Health regulations
- Team leadership
- Conflict resolution
- Quality assurance
Certification
- Food Handler’s Safety Training Program
Certified Graduate 2024 - First Aid CPR 2015
Languages
English
Native/ Bilingual
Hindi
Native/ Bilingual
Urdu
Native/ Bilingual
French
Limited
Timeline
Operations Manager
Villa Madina
07.2019 - Current
Restaurant Manager
Pizza Pizza
06.2017 - 12.2019
Branch Manager
Discount Car Rentals
02.2015 - 04.2017
Financial Services Representative
Cibc
08.2013 - 01.2015
Bachelor of Science - Network And System Administration
University of Ontario Institute of Technology
High School Diploma -
Dunbarton High School
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