Uma Venkatachalam

• Emergency Response & Incident Management: Swiftly responds to alarms, trauma alerts, fire drills, emergency codes, and effectively manages Code White situations by de-escalating aggressive behaviors with calm, empathy-led techniques to ensure the safety of all involved.
• Customer Service & Effective Communication: Serves as the first point of contact for visitors, explaining hospital guidelines, directing visitors, and upholding identification protocols with professionalism. Strong communication fosters positive relationships with patients, visitors, and staff.
• Team Player & Leadership Qualities: Demonstrates reliability, dedication, and a strong work ethic, contributing as a trusted team member and role model. Supports clinical staff during clinical restraints, ensuring safe, coordinated responses.
• Calm Under Pressure: Maintains composure in high-stress situations, applying empathy-led de-escalation techniques and sound judgment to resolve conflicts and challenges, prioritizing the safety of patients and staff.
• Premises Patrol & Safety Inspections: Conducts thorough patrols of hospital grounds, buildings, parking lots, and sensitive areas (e.g., ED, Neonatal, Behavioral Health). Secures all access points, monitors lighting and access routes, and ensures emergency lanes and helipad access are clear.
• Report Writing & Documentation: Produces precise, objective incident reports and investigation summaries, adhering to hospital protocols to support effective operational reviews and investigations.
• Visitor & Patient Support: Provides respectful assistance with visitor screening, after-hours escorts, high-risk patient transfers, and morgue release procedures, maintaining confidentiality and professionalism at all times.

• Managed security operations for diverse events, including concerts, festivals, sporting games, and corporate parties.
• Controlled access points and monitored attendee behaviour to ensure safety and prevent disturbances. Proactively identified and reported security threats, collaborating with law enforcement and medical personnel, as needed.
• Applied de-escalation techniques to maintain crowd control and assisted individuals in distress. Implemented swift responses to potential disruptions and facilitated the safe removal of unruly attendees, when necessary.
• Maintained a zero-tolerance policy for prohibited items or behaviors, ensuring the security and well-being of all participants.

Condominiums (TCHC Residential Buildings)

• Oversaw access points and conducted identification checks, maintaining logs for resident and visitor entry.
• Conducted regular safety inspections and patrols, promptly addressing any security concerns or emergencies.
• Managed inquiries, relayed messages, and maintained detailed records of daily activities and incidents.
• Demonstrated proficiency in CCTV surveillance and responded promptly to security breaches or irregularities.
• Collaborated effectively with colleagues and supervisors to address and resolve security issues efficiently.

Commercial sites (TD Banks, Walmart sites, City of Toronto Sites)

• Controlled access and directed visitors, ensuring compliance with security protocols.
• Documented and communicated concerns promptly, taking necessary actions to mitigate risks.
• Maintained accurate records of security incidents and provided comprehensive reports to supervisors.
• Adapted quickly to new protocols and technologies, demonstrating versatility and a commitment to excellence in security operations.
• Produced daily written reports outlining activities, incidents, and irregularities to facilitate effective communication and decision-making among security teams and management.