ANJALI ANJALI
Toronto,Canada
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Concierge Guard ( Supervisor )
Identigate security
05.2024 - 02.2025
- Provide 24/7 concierge and security services to residents and guests, ensuring a high level of customer satisfaction while maintaining building security
- Collaborate with property management to address residents' concerns, implement policies, and streamline security protocols
- Supervised and led a team of 6 concierge and security staff, ensuring top-tier service delivery and security protocols were consistently followed.
- Managed day-to-day concierge operations, including overseeing guest and resident inquiries, package handling, arranging services, and maintaining resident satisfaction in a fast-paced environment.
- Provided security oversight by conducting regular building patrols, monitoring surveillance systems, and ensuring a secure environment for all residents and guests.
- Responded to emergencies such as medical incidents, security breaches, and fire alarms, coordinating with emergency services and ensuring safety protocols were followed.
- Assisted in training new team members, ensuring they understood security measures, concierge responsibilities, and company standards for customer service.
- Maintained accurate incident logs and security reports, addressing any security or customer service concerns promptly and professionally.
- Demonstrated exceptional communication skills when liaising between residents, building management, contractors, and law enforcement.
- Ensured the team operated efficiently across varying shift schedules, including nights, weekends, and holidays, maintaining consistent service levels.
- Leveraged building management software to manage access control, visitor logs, and tracking service requests, maintaining detailed records and ensuring the security of the building and residents.
Security Guard
Canada's Wonderland
04.2024 - 11.2024
- Maintained a safe environment for staff and visitors through proactive surveillance and communication
- Responded quickly to emergency situations to assess and deflect issues
- Checked identification of people entering and exiting facility to eliminate unauthorized visitors
- Completed full building and grounds patrols to spot and investigate concerns
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations
- Secured premises and personnel by patrolling property and monitoring surveillance equipment
- Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis
Event Security Guard
Logix Security
12.2023 - 03.2024
- Monitored crowd behavior to prevent altercations, intervening when necessary to maintain a peaceful atmosphere
- Enhanced event safety by conducting thorough pre-event security assessments and identifying potential risks
- Permitted entry with escort for approved persons into secure locations
- Completed full building and grounds patrols to spot and investigate concerns
- Collaborated with local law enforcement agencies to ensure seamless coordination in case of emergencies or criminal activities
- Facilitated smooth traffic flow around the event area by directing vehicles and pedestrians according to established protocols
Concierge
VCSS Security
01.2023 - 11.2023
- Conducted regular security patrols, ensuring the safety and security of all individuals in the building.
- Provided concierge services such as managing visitor access, assisting with residents' requests, and handling package deliveries.
- Responded promptly to emergencies, including medical situations, fires, and security breaches, following emergency protocols and ensuring the well-being of all residents and guests.
- Recorded and reported security-related incidents, maintaining accurate logs for review.
- Offered concierge services to enhance residents’ living experiences, including providing local information, arranging services, and solving day-to-day problems.
Education
GRADE -12TH -
PL JINDAL CONVENT SCHOOL
Ratia, HARYANA03.2021
GENERAL BUSINESS -
Niagara College
Welland, ON09.2024
Skills
- Ontario Security Guard License
- Supervisory & Team Leadership
- Concierge Service & Customer Relations
- Security Operations & Surveillance
- Emergency Response Management
- Communication (verbal and written, fluent in English)
- Conflict Resolution & Problem Solving
- Time Management & Multi-tasking
- Proficiency in Building Management Software
- Incident Reporting & Documentation
- Strong interpersonal skills and reliability
Certification
- Valid Ontario Security Guard License
- First Aid and CPR Level-C Certification
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Concierge Guard ( Supervisor )
Identigate security
05.2024 - 02.2025
Security Guard
Canada's Wonderland
04.2024 - 11.2024
Event Security Guard
Logix Security
12.2023 - 03.2024
Concierge
VCSS Security
01.2023 - 11.2023
GENERAL BUSINESS -
Niagara College
GRADE -12TH -
PL JINDAL CONVENT SCHOOL
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