Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
References
Timeline
Generic

UMA SHARMA

Vancouver,Canada

Summary

Experienced professional with 7+ years in educational administration, project coordination, and team leadership, known for driving operational efficiency and enhancing team performance. Skilled in stakeholder communication, process optimization, and technical coordination, with a robust foundation in computer applications. Seeking roles as Intermediate IT Support, Intermediate Project Coordinator, or Business Analyst to leverage my technology background and management skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Omni Channel Specialist

Best Buy
Surrey, BC
08.2024 - Current
  • Provide exceptional customer service through multiple communication channels, including phone, email, and chat.
  • Support customers in their purchasing decisions, ensuring a seamless online and in-store experience.
  • Collaborate with cross-functional teams to resolve customer issues efficiently, and enhance overall customer satisfaction.
  • Utilize digital tools and CRM systems to track customer interactions and improve service quality.
  • Stay updated with product knowledge to provide accurate information to customers.

Vice Principal

Sri Chaitanya Techno School
Kolkata
04.2022 - 10.2023
  • Managed day-to-day operations, including team leadership, resource allocation, and strategic planning for a student body of over 1000.
  • Conducted training sessions and workshops for staff, enhancing their technical and teaching skills.
  • Spearheaded the use of digital tools for academic tracking and communication, improving administrative efficiency.
  • Coordinated between academic departments for seamless workflow, ensuring alignment with institutional goals.
  • Led student and parent counseling sessions, providing guidance on performance and career pathways.

Vice Principal

Delhi World Public School
Cooch Behar
02.2020 - 03.2022
  • Oversaw the administration of academic and operational processes for a mid-sized institution.
  • Facilitated the integration of technology in classrooms, supporting data-driven decision making and process improvements.
  • Managed vendor relationships and conducted regular performance reviews to ensure quality standards.

Centre Head

Little Laureates
Cooch Behar
09.2018 - 01.2020
  • Led a team of educators and administrative staff, ensuring operational excellence and academic quality.
  • Coordinated admission processes and managed student lifecycle data using digital systems.

Admission Counselor

Techno India Group Public School
Cooch Behar
08.2016 - 04.2018
  • Guided prospective students through the admission process, utilizing data management tools for efficient processing.
  • Conducted preliminary interviews and coordinated with department heads for final selections.

Teacher

M.G. Memorial School
Cooch Behar
11.2015 - 08.2016
  • Developed and implemented technology-enhanced teaching strategies to engage early learners.

Education

Master of Computer Applications (MCA) -

Indira Gandhi National Open University
Siliguri
01.2021

Bachelor of Computer Applications (BCA) -

Indira Gandhi National Open University
Cooch Behar
01.2018

Skills

  • Project Management and Coordination
  • Stakeholder Communication
  • Technical Analysis and Problem-Solving
  • Data-Driven Decision-Making
  • Team Leadership and Training
  • Process Improvement
  • Software and Technology Integration
  • SQL Knowledge
  • Microsoft Office Suite (Word, Excel, PowerPoint)
  • Project Management Tools (Jira)
  • Data Analysis and Reporting
  • Customer service

Certification

  • Counseling Children and Adolescents, Udemy, 2022
  • Child Psychology (Advance Level), Udemy, 2022
  • SWIFT NET CONNECT Program, NIIT, 2009
  • Advanced Diploma in Information Technology, ADITA, 2016

Hobbies and Interests

  • Traveling
  • Digital Learning
  • Tech Innovations

References

Available upon request.

Timeline

Omni Channel Specialist

Best Buy
08.2024 - Current

Vice Principal

Sri Chaitanya Techno School
04.2022 - 10.2023

Vice Principal

Delhi World Public School
02.2020 - 03.2022

Centre Head

Little Laureates
09.2018 - 01.2020

Admission Counselor

Techno India Group Public School
08.2016 - 04.2018

Teacher

M.G. Memorial School
11.2015 - 08.2016

Master of Computer Applications (MCA) -

Indira Gandhi National Open University

Bachelor of Computer Applications (BCA) -

Indira Gandhi National Open University

Similar Profiles

CREATE PROFILE
UMA SHARMA